Asurion Phone Number

866-667-2540

Customer Service

Contact Number

11mins

Average Wait Time

on hold with Asurion

Alternative Asurion Contact Methods

N/A
Avg. Response Time on Twitter
Skip the wait!
15hours
Avg. Response Time on Facebook
Skip the wait!
11mins
Avg. Wait for New Customers
Skip the wait!
No Wait
Avg. Response Time on 6ya
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How Effective is Asurion Customer Service?

Issues Resolved
30%
How often Asurion resolves issues
N/A
Get better support!
Avg. Call Duration
03:29mins
How long it takes Asurion to resolve
N/A
Too slow? Fix it now!

Why People are Calling Asurion

Top Reasons

18%

Product/Service

10%

Return/Replace

8%

Request for Information

3%

Shipping and Delivery

61%

Other

Asurion: 866-667-2540 Information

Phone Info Details
Phone number to dial 866-667-2540
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:05am
Average wait 11 minutes
Alternate methods phone, web, facebook

More Asurion Contact Information

Contact Information Average Wait Time Avg. Wait Time

Corporate Offices

816-237-3000

N/A

Asurion Contact Info

Phone Number:
866-667-2540

Email Support:

Twitter:
@AsurionCares

Facebook:
facebook.com/Asurion

Asurion Phone Numbers

Corporate Offices: 816-237-3000

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Everything you need to know about Contacting Asurion

With over 280 million customers, Asurion offers insurance, warranty, and support services for electrical appliances. It also extends services to cell phones, consumer electronics, and home appliances. With an enormous customer base, it isn’t surprising that Asurion receives several customer support requests daily.

Best methods to contact Asurion

Asurion offers different methods for users to get in touch with customer support. In total, there are two approved ways to contact Asurion.

  • Asurion offers a toll-free number for users across the globe to get in touch with the support team. Dial 866-667-2540. The phone-based customer service is available 24/7. The average waiting time is 9 minutes.
  • Asurion’s online help desk is also available to users for a detailed conversation. You can contact the help desk via asurion.com.

Calling Asurion customer service

Here are some common reasons for people to call Asurion customer support:

  • Assistance in making a claim
  • Questions regarding refunds
  • Information regarding insurances and warranty
  • Canceling memberships

Tips for calling Asurion Customer Service

  • The phone-based customer support is available 24 hours, 7 days. The best time to contact them is around 8:05 a.m.
  • Keep necessary documents such as billing copies, insurance or warranty details, and any form of communication for reference while on the call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Asurion Customer Service

There have been mixed reviews regarding Asurion customer service. Some users have openly complimented the Asurion support team. However, others expressed frustration over multiple drop-calls and under-trained reps.

Issues resolved by Asurion Customer Service

  • Subscription issues
  • Billing issues
  • Refund matters
  • Technical assistance
  • Assistance with basic Asurion features

Call with Asurion unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. Try other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat or email support. This gives you a written record of your communications with the rep.
  • Seek advice from social media users and Asurion specialists via Twitter and Facebook. You can put your questions over there and someone might help resolve your issue.

Contacting Asurion support or customer service

Asurion customer support and customer service can be contacted via phone, email, and chat. Like most companies, Asurion uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Asurion customer support agents receive basic training to support Asurion products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Asurion support agents have templated and scripted answers to common questions. If Asurion agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Asurion can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Asurion uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Asurion?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Asurion, 6YA Experts are independent contractors who do not have any access to Asurion customer information or purchases.

While 6YA Experts can provide effective help on any Asurion product or service, they do not have access to your Asurion account and can’t assist with billing, or any non technical issue you have with Asurion.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Asurion agents.

What is 6YA’s relationship with Asurion?

6YA and Asurion are not related. While 6YA Experts can provide help and support on most Asurion products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Asurion!

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Asurion Contact Info

Phone Number:
866-667-2540

Email Support:

Twitter:
@AsurionCares

Facebook:
facebook.com/Asurion

Asurion Phone Numbers

Corporate Offices: 816-237-3000

Similar Company Phone Numbers

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15 Asurion Experts are online
what do you need help with ?
15 Asurion Experts are online
what do you need help with ?
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