Everything you need to know about Contacting Amazon Web Services
Backed by Amazon, Amazon Web Services is one of the most popular cloud computing companies across the globe. It offers reliable and budget-friendly cloud computing services where users can join for free and pay for extra services. Holding the largest market share in the cloud computing industry, it isn’t surprising that AWS receives numerous customer support requests daily.
How to contact Amazon Web Services?
AWS phone-based customer support facility is only available to customers with a Business or Enterprise support plan. Users normally have to submit a support request online and once the form is approved, they can expect a call from the AWS rep soon.
Calling Amazon Web Services customer support
There are various reasons for people to call customer service. These include:
- Technical assistance
- Reporting cybercrime
- Billing questions
- Assistance in using the service
- Changing/canceling service
Tips for calling Amazon Web Services
- For an effective and productive call, make sure to follow AWS’s callback procedure.
- You can also purchase a Business or Enterprise plan if you contact AWS frequently.
- Sign in to your AWS account. Complete your support request.
- Keep your device handy when having technical issues. You’ll be able to troubleshoot with the agent on call.
- Keep all necessary documents with you. Have your billing copies, invoices, and statements for reference while on call.
- Take notes during the conversation. You may want to refer to these later on.
Customer reactions to calling Amazon Web Service
Generally, customers are satisfied with the support received by customer service. However, a fraction of users expect AWS to come up with phone-based customer support in the near future.
Issues resolved by Amazon Web Service support team
- Technical assistance
- Support in using AWS services
- Account servicing
- Billing questions
Issues that can’t be resolved by Amazon Web Service support team
Issues concerning third-party services such as domain or website hosting cannot be resolved by AWS customer service.
Call with Amazon Web Service unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. Try other options: -
- Look through your notes. Identify any areas of miscommunication and point them out during future communications.
- Call back. The second customer service rep might be more trained and will be able to help you better. Politely explain why you are unsatisfied with the initial resolution.
- Try live chat and email support alternatives. You can keep a record of your communications with the rep using these mediums.
Contacting Amazon Web Services support or customer service
Amazon Web Services customer support and customer service can be contacted via phone, email, and chat. Like most companies, Amazon Web Services uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Amazon Web Services customer support agents receive basic training to support Amazon Web Services products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Amazon Web Services support agents have templated and scripted answers to common questions. If Amazon Web Services
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Amazon Web Services can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Amazon Web Services uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Amazon Web Services?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Amazon Web Services, 6YA Experts are independent contractors who do not have any access to Amazon Web Services customer information or purchases.
While 6YA Experts can provide effective help on any Amazon Web Services product or service, they do not have access to your Amazon Web Services account and
can’t assist with billing, or any non technical issue you have with Amazon Web Services.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Amazon Web Services
What is 6YA’s relationship with Amazon Web Services?
6YA and Amazon Web Services are not related. While 6YA Experts can provide help and support on most Amazon Web Services products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.