Amazon Phone Number

888-280-4331

Customer Service

Contact Number

1min

Average Wait Time

on hold with Amazon

Alternative Amazon Contact Methods

10hours
Avg. Response Time by Email
Skip the wait!
17hours
Avg. Response Time on Twitter
Skip the wait!
22hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Amazon Customer Service?

Issues Resolved
17%
How often Amazon resolves issues
N/A
Get better support!
Avg. Call Duration
04:53min
How long it takes Amazon to resolve
N/A
Too slow? Fix it now!

Why People are Calling Amazon

Top Reasons

17%

Payments and Charges

11%

Shipping and Delivery

9%

Account

7%

Refund

56%

Other

Reasons customers like you called recently

21 Oct, 2021
21 Oct, 2021
21 Oct, 2021
21 Oct, 2021
21 Oct, 2021
21 Oct, 2021
21 Oct, 2021
21 Oct, 2021

Amazon: 888-280-4331 Information

Phone Info Details
Phone number to dial 888-280-4331
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:30am
Average wait 1 minutes
Alternate methods phone, email, chat, web, facebook, twitter

More Amazon Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

877-375-9365

N/A

Customer Service

206-922-0197

N/A

Customer Service

833-674-7268

N/A

Customer Service

888-247-4080

N/A

Customer Service

800-346-5538

N/A

Customer Service

866-634-8380

N/A

Customer Service

866-634-8379

N/A

Customer Service

206-922-0880

N/A

Customer Service

866-634-8381

N/A

Customer Service

800-372-8066

N/A

Customer Service

+44 800-279-7234

N/A

Legal

206-266-4064

N/A

echo-support@amazon.com

echo-support@amazon.com

N/A

amazonflex-support@amazon.com

amazonflex-support@amazon.com

N/A

kindle-cs-support@amazon.com

kindle-cs-support@amazon.com

N/A

amazon-payments-seller-performance@amazon.com

amazon-payments-seller-performance@amazon.com

N/A

support@amazon.com

support@amazon.com

N/A

copyright@amazon.com

copyright@amazon.com

N/A

posts-support@amazon.com

posts-support@amazon.com

N/A

stop-spoofing@amazon.com

stop-spoofing@amazon.com

N/A

Amazon Contact Info

Phone Number:
888-280-4331

Email Support:
cis@amazon.com

Twitter:
@amazon

Facebook:
facebook.com/Amazon

Amazon Phone Numbers

Customer Service: 877-375-9365

Customer Service: 206-922-0197

Customer Service: 833-674-7268

Customer Service: 888-247-4080

Customer Service: 800-346-5538

Customer Service: 866-634-8380

Customer Service: 866-634-8379

Customer Service: 206-922-0880

Customer Service: 866-634-8381

Customer Service: 800-372-8066

Customer Service: +44 800-279-7234

Legal: 206-266-4064

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Everything you need to know about Contacting Amazon

Amazon is a multinational e-commerce giant, operating in more than 15 countries. With more than 300M active users, Amazon receives and resolves thousands of customer concerns every day.

Best Methods to Contact Amazon

Amazon offers various methods for customers to get in touch with their support team.

In total, there are three efficient and tested ways to contact Amazon . These include:

  • Amazon offers a toll-free number for users across the globe to get in touch with a team rep. The first best way to contact Amazon is dialing 888-280-4331. This is by far the most recommended and fastest way to reach out to Amazon.
  • The next efficient way to seek support from Amazon would be to email them at their official mail address, cis@amazon.com. You may expect a reply from Amazon in the next 10 hours. The reps usually reply back at 9 in the morning.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out help.amazon.com for more information.
  • Amazon also offers live-chat support via https://www.amazon.com/gp/help/contact
  • You can also contact Amazon via Twitter at @amazon. The best time to tweet is 9 in the morning.

Calling Amazon Customer Support

People call Amazon customer support for following reasons:

  • Order details and delivery status
  • Refund and exchange requests
  • Updating account information
  • Technical assistance
  • In case of fraud or identity theft
  • Payment failures
  • Amazon gift cards and cashback status

How to have a productive call with Amazon Customer Service

Amazon has both chat and call features available for customer care. However, the company prefers chat support over call for several reasons.

  • You can request a call back with Amazon after visiting the ''Contact Us'' tab on the website. You will be assigned an Amazon agent shortly after you fill the required details.
  • Keep all the documents and details handy. When querying about order status, have the amazon transaction ID or order number in front before calling.
  • Make notes or record a transcript of your conversation with customer support.

User Experience with Amazon Customer Support

Amazon generally ensures user-friendly customer assistance to its users. However, some users have complained of inconsistent assistance over the past few years. But overall, the customer service reviews are mostly satisfactory.

What Issues Can Amazon Customer Support Resolve?

Amazon customer service can solve the following issues:

  • Initiating refunds and exchanges
  • Approving Return requests
  • Addressing fraud or theft issues
  • Technical support
  • Assisting members with using Amazon Kindle and Amazon Prime

What Can''t Be Resolved by Phone With Amazon?

  • There are cases where Amazon faces difficulty in delivering or collecting the package from your address. It may happen if you or other family members are away and no one is available to sign for packages. In such scenarios, you may contact Amazon to deliver the package at the nearest Amazon locker.
  • Amazon doesn''t deliver your product directly but hires a third-party logistics company to oversee delivery and related issues. If your package is misplaced, Amazon has limited ability in tracking the order.
  • Third-party sellers on Amazon mostly have delivery inconsistencies. In case you have purchased from a third-party seller, you may experience an unwanted delay in the delivery of your orders. Amazon here may not intervene and speed up the process.

Unhappy With Call to Amazon? See Further Steps

  • Amazon usually sends a customer feedback form as soon as the support session ends. You may indicate your dissatisfaction through the form and Amazon can re-assign your case to a higher-tier rep.
  • Make sure to take notes or record a transcript of your conversation. You may need the details again.
  • If you think the first representative didn''t get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Try the live chat feature of Amazon. It is easier to list down details on a chat than a phone call. Make sure you have all the documents you need to have a successful chat/call.

Contacting Amazon support or customer service

Amazon customer support and customer service can be contacted via phone, email, and chat. Like most companies, Amazon uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Amazon customer support agents receive basic training to support Amazon products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Amazon support agents have templated and scripted answers to common questions. If Amazon agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Amazon can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Amazon uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Amazon?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Amazon, 6YA Experts are independent contractors who do not have any access to Amazon customer information or purchases.

While 6YA Experts can provide effective help on any Amazon product or service, they do not have access to your Amazon account and can’t assist with billing, or any non technical issue you have with Amazon.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Amazon agents.

What is 6YA’s relationship with Amazon?

6YA and Amazon are not related. While 6YA Experts can provide help and support on most Amazon products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Amazon!

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Amazon Contact Info

Phone Number:
888-280-4331

Email Support:
cis@amazon.com

Twitter:
@amazon

Facebook:
facebook.com/Amazon

Amazon Phone Numbers

Customer Service: 877-375-9365

Customer Service: 206-922-0197

Customer Service: 833-674-7268

Customer Service: 888-247-4080

Customer Service: 800-346-5538

Customer Service: 866-634-8380

Customer Service: 866-634-8379

Customer Service: 206-922-0880

Customer Service: 866-634-8381

Customer Service: 800-372-8066

Customer Service: +44 800-279-7234

Legal: 206-266-4064

Similar Company Phone Numbers

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13 Amazon Experts are online
what do you need help with ?
13 Amazon Experts are online
what do you need help with ?
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