Payments and Charges
Average Wait Time
on hold with Virgin Mobile
Payments and Charges
|Phone number to dial||888-322-1122|
|Call picked up by a real person||YES|
|Department you're calling||Customer service|
|Call center hours||4am-9pm PST|
|Best time to dial||8:15am|
|Average wait||7 minutes|
|Alternate methods||phone, email, twitter, web, facebook|
|Contact Information||Average Wait Time Avg. Wait Time|
Virgin Mobile is a US-based prepaid, no-contract wireless service. Having over 6 million customers, Virgin Mobile receives lots of customer service calls every day.
Virgin Mobile offers various methods for customers to get in touch with their support team. In total, there are three efficient ways to contact Virgin Mobile. These include:
Here are some common reasons for people to call Virgin Mobile customer support:
You can ensure effective customer support by following a few simple steps:
Users are quite dissatisfied with Virgin Mobile's customer service. Major grievances include long wait times, language barriers, and incorrect information provided by the reps.
Customer support reps resolve many issues like product-related questions, repair or return info, tech support, troubleshooting, etc.
In the cases of device manhandle and damage, the customer service rep cannot help you much. They can only provide you with guidance on how to get your device repaired.
If your call drops or the issue persists, don't worry. There are other options:
Virgin Mobile customer support and customer service can be contacted via phone, email, and chat. Like most companies, Virgin Mobile uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Virgin Mobile customer support agents receive basic training to support Virgin Mobile products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Virgin Mobile support agents have templated and scripted answers to common questions. If Virgin Mobile agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Virgin Mobile can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Virgin Mobile uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Virgin Mobile, 6YA Experts are independent contractors who do not have any access to Virgin Mobile customer information or purchases.
While 6YA Experts can provide effective help on any Virgin Mobile product or service, they do not have access to your Virgin Mobile account and can’t assist with billing, or any non technical issue you have with Virgin Mobile.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Virgin Mobile agents.
6YA and Virgin Mobile are not related. While 6YA Experts can provide help and support on most Virgin Mobile products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Virgin Mobile issues