Symantec Phone Number

800-745-6061

Customer Service

Contact Number

2mins

Average Wait Time

on hold with Symantec

Alternative Symantec Contact Methods

4hours
Avg. Response Time on Twitter
Skip the wait!
2mins
Avg. Wait for New Customers
Skip the wait!

How Effective is Symantec Customer Service?

Issues Resolved
N/A
How often Symantec resolves issues
N/A
Get better support!
Avg. Call Duration
02:18mins
How long it takes Symantec to resolve
N/A
Too slow? Fix it now!

Why People are Calling Symantec

Top Reasons

25%

Request for Information

75%

Other

Reasons customers like you called recently

23 Sep, 2021
06 Apr, 2021
26 Feb, 2021
20 Feb, 2021
06 Feb, 2021
12 Jan, 2021
09 Jan, 2021
08 Jan, 2021

Symantec: 800-745-6061 Information

Phone Info Details
Phone number to dial 800-745-6061
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 10:15am
Average wait 2 minutes
Alternate methods phone, chat, web, twitter

More Symantec Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

800-441-7234

N/A

Symantec Contact Info

Phone Number:
800-745-6061

Email Support:

Twitter:
@symantec

Facebook:

Symantec Phone Numbers

Customer Service: 800-441-7234

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Everything you need to know about Contacting Symantec

Symantec protects desktops and other data-carrying units from IT security threats such as malware, security risks, etc. Having the largest market share in the endpoint security domain, it isn’t surprising that Symantec receives many customer support requests daily.

Best methods to contact Symantec

Symantec offers various methods for users to get in touch with customer support. In total, there are three recommended ways to contact Symantec.

  • Symantec offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-745-6061. The phone-based customer service is available 24/7. The average waiting time is 3 minutes.
  • Symantec’s online help desk is also available to users for a detailed conversation regarding complex issues. You can contact the help desk via us.norton.com.
  • You can start a live chat with one of the reps by following the given link: https://www-secure.symantec.com/norton/support/contact/chat/c

Calling Symantec customer service

Here are some common reasons for people to call Symantec customer support:

  • Tracking/changing/canceling orders
  • Requesting returns and repairs
  • Technical assistance

Tips for calling Symantec Customer Service

For an effective and productive call, follow the steps below:

  • The phone-based customer support is available 24 hours, 7 days. The best time to call them is 9 a.m.
  • Keep the necessary documents with you. Have your billing copies, account details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Symantec Customer Service

Most customers are unhappy with Symantec’s support team. The common complaints against the reps are:

  • Users were charged for services they didn’t use. Moreover, such issues weren’t addressed by customer service reps.
  • General complaints made by users were ignored and left unanswered.

Issues resolved by Symantec Customer Service

  • Resolving return or repair issues
  • Technical assistance
  • Tracking orders
  • Changing or canceling undesired orders

Call with Symantec unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat. This gives a written record of your communication with the rep.
  • Seek advice from social media users or contact Symantec’s Twitter handle. They might have experienced the same issue and may help you resolve your concern.

Contacting Symantec support or customer service

Symantec customer support and customer service can be contacted via phone, email, and chat. Like most companies, Symantec uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Symantec customer support agents receive basic training to support Symantec products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Symantec support agents have templated and scripted answers to common questions. If Symantec agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Symantec can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Symantec uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Symantec?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Symantec, 6YA Experts are independent contractors who do not have any access to Symantec customer information or purchases.

While 6YA Experts can provide effective help on any Symantec product or service, they do not have access to your Symantec account and can’t assist with billing, or any non technical issue you have with Symantec.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Symantec agents.

What is 6YA’s relationship with Symantec?

6YA and Symantec are not related. While 6YA Experts can provide help and support on most Symantec products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Symantec!

6ya Experts have helped thousands of users with Symantec issues

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Symantec Contact Info

Phone Number:
800-745-6061

Email Support:

Twitter:
@symantec

Facebook:

Symantec Phone Numbers

Customer Service: 800-441-7234

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