Supercell Phone Number

N/A

Average Wait Time

on hold with Supercell

More Supercell Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

hayday.feedback@supercell.com

14 hours

Customer Service

boombeach.feedback@supercell.com

6 hours

Supercell Contact Info

Phone Number:

Email Support:
clashofclans.feedback@supercell.com

Twitter:
@supercellgames

Facebook:
facebook.com/Supercellgames

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Everything you need to know about Contacting Supercell

Best remembered for Clash of Clans, Supercell is a Finnish company in the market of developing mobile games.

Best Methods to Contact Supercell

Supercell offers various methods for customers to get in touch with their support team. These include:

  • The most efficient way to seek support from Supercell will be to mail them at their official mail address, hayday.feedback@supercell.com or boombeach.feedback@supercell.com. You may expect a reply from Supercell in the next 40 hours.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out help.Supercell.com for more help.
  • Supercell is available on Twitter as @supercellgames. You may tweet about your issue on the social media platform and get your issue resolved. Best time to tweet your response at around 9 AM.

Contacting Supercell Customer Service

People contact Supercell for different reasons. These include:

  • Hacking of a Supercell account
  • Appeals of ban
  • Account recovery
  • Refunding requests
  • Gaming problems

Best Tips for Contacting Supercell Customer Service

Supercell doesn't offer phone-based customer service. But you can follow the below tips to contact Supercell:

  • Head over to Supercell’s website and visit the 'Help and support' option, and select your problem. You can detail your issue and the game where you encountered the respective issue.
  • Provide the screenshot of the glitch encountered to authenticate your issues.
  • You can also contact customer service via clashofclans.feedback@supercell.com.

User Reactions To Contacting Supercell Customer Service

Supercell mostly extends chat-based customer support to users. Consumers are often left frustrated and dissatisfied with Supercell customer service. Many have also complained of inconsistent assistance and lack of transparency in resolving customer concerns. However, the company has ensured timely response with the customer support forms several times.

Issues Resolved by Supercell Customer Service

Issues resolved by the representatives include complaints about hacking, appealing for the ban, recovery of the account, and in-game problems.

Contact with Supercell Unsuccessful? Follow the Tips Below

If you are unsatisfied with the response from Supercell, don't worry. Follow the tips below:

  • Check your internet connection and ensure your device is working properly.
  • Re-send your support request. Visit online community forums to ensure the escalation of your case. You may then be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Reach out to social media experts online.
  • Use alternative methods of seeking customer assistance. Use email, social media platforms, live chats. Supercell has a significant presence on Twitter and Instagram. You may head over to other social media sites to contact and tag Supercell with your concern.

Contacting Supercell support or customer service

Supercell customer support and customer service can be contacted via phone, email, and chat. Like most companies, Supercell uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Supercell customer support agents receive basic training to support Supercell products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Supercell support agents have templated and scripted answers to common questions. If Supercell agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Supercell can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Supercell uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Supercell?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Supercell, 6YA Experts are independent contractors who do not have any access to Supercell customer information or purchases.

While 6YA Experts can provide effective help on any Supercell product or service, they do not have access to your Supercell account and can’t assist with billing, or any non technical issue you have with Supercell.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Supercell agents.

What is 6YA’s relationship with Supercell?

6YA and Supercell are not related. While 6YA Experts can provide help and support on most Supercell products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Supercell!

6ya Experts have helped thousands of users with Supercell issues

Talk to a Supercell Expert in seconds!

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Supercell Contact Info

Phone Number:

Email Support:
clashofclans.feedback@supercell.com

Twitter:
@supercellgames

Facebook:
facebook.com/Supercellgames

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14 Supercell Experts are online
what do you need help with ?
14 Supercell Experts are online
what do you need help with ?
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