Samsung Phone Number

Samsung

800-726-7864

Customer service

Samsung Wait Time

Avg. Wait
22mins
on hold with Samsung
Skip the wait!
Best Time to Call
8:15am
Hours: Mon-Fri 7am-9pm, Sat 9am-6pm CST
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How Effective is Samsung Customer Service?

Issues Resolved
28%
How often Samsung resolves issues
N/A
Get better support!
Avg. Call Duration
07:24mins
How long it takes Samsung to resolve
N/A
Too slow? Fix it now!

Why People are Calling Samsung

Top Reasons

9%

Product/Service

7%

Request for Information

5%

Return/Replace

4%

Staff

75%

Other

Reasons customers like you called recently

08 May, 2021
07 May, 2021
07 May, 2021
07 May, 2021
07 May, 2021
07 May, 2021
07 May, 2021
06 May, 2021

Samsung: 800-726-7864 Information

Phone Info Details
Phone number to dial 800-726-7864
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 7am-9pm, Sat 9am-6pm CST
Best time to dial 8:15am
Average wait 22 minutes
Alternate methods phone, chat, email, web

Samsung Contact Info

Samsung Phone Number Samsung Email Support Samsung on Social Media Samsung Customer Service Samsung General Contact Info

Samsung Phone Numbers

Technical Support: 888-987-4357

Customer Care: 888-899-7609

Corporate Offices: 201-229-4000

Customer Service: 800-249-0140

Customer Service: 877-213-1222

Customer Service: 877-349-3149

Customer Service: 888-699-6067

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Everything you need to know about Contacting Samsung

Samsung is a multinational organization dealing in consumer electronics and appliances. With an enormous user base, it isn't surprising that the company receives customer assistance calls every day.

Best Methods to Contact Samsung

Samsung offers various methods for customers to get in touch with their support team. These include:

  • Samsung offers a toll-free number for users across the globe to get in touch with a team rep. The first best way to contact Samsung is dialing 800-726-7864.
  • The next efficient way to seek support from Samsung would be to mail them at their official mail address, president@sea.samsung.com. You may expect a reply from Samsung in the next 31 hours.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out help.samsung.com for the same.
  • You can also access live-chat via http://www.samsung.com/us/support/ .

Calling Samsung Customer Support

People call Samsung customer support for the following reasons:

  • Product Inquiry
  • Placing orders
  • Warranty support
  • Technical assistance
  • Using Samsung Pay for mobile payments
  • In-home appointment requests
  • Returns and exchange requests

Tips to ensure an effective call with Samsung

You can ensure a productive call with Samsung with following tips:

  • Before calling, make sure you dial the right division. Samsung's consumer electronics and appliances have their very own customer service phone numbers.
  • Have all necessary documents like warranties, product serial numbers, and order numbers handy before seeking support from a Samsung rep.
  • You can also schedule a call back in your spare time.

User reaction on calling Samsung Customer Service

Samsung has always ensured customer-friendly support in all its divisions. The company not only provides extended customer service hours but multiple ways to connect to customer representatives.

However, there have been occasional stances of inconsistent customer support from Samsung agents.

Overall reviews are mostly positive and satisfactory.

Issues resolved by Samsung Customer Service Representative

Samsung customer service can solve the following issues:

  • tracking payment methods, and card details
  • providing technical support with Samsung products
  • refunds in case of failed transactions
  • identity theft and hacked accounts
  • technical support

What can't be resolved by a Samsung Customer Service representative?

In some cases, you may have to physically visit a Samsung authorized repair center. Also, some technical glitches require trained experts to solve an issue. A call with lower-tier agents may lead to further delay in reaching any resolution.

Samsung's Call Unsuccessful? Here's what to do

There may be cases where your call may not be enough or the issue persists, don't worry. There are still solutions:

  • If you think the first representative didn't get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Samsung also facilitates live chat options making it easier for users to communicate their concerns.
  • Make your appointment at one of Samsung's authorized repair centers. The center service supports are user-friendly and ensure quick resolutions.
  • Finally, if you'd like to skip the wait and speak with an expert, 6ya can connect you with a Samsung Expert in seconds!

Contacting Samsung support or customer service

Samsung customer support and customer service can be contacted via phone, email, and chat. Like most companies, Samsung uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Samsung customer support agents receive basic training to support Samsung products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Samsung support agents have templated and scripted answers to common questions. If Samsung agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Samsung can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Samsung uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Samsung?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Samsung, 6YA Experts are independent contractors who do not have any access to Samsung customer information or purchases.

While 6YA Experts can provide effective help on any Samsung product or service, they do not have access to your Samsung account and can’t assist with billing, or any non technical issue you have with Samsung.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Samsung agents.

What is 6YA’s relationship with Samsung?

6YA and Samsung are not related. While 6YA Experts can provide help and support on most Samsung products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Samsung!

6ya Experts have helped thousands of users with Samsung issues

Talk to an Expert in seconds!

12 Samsung Experts are online

Samsung Contact Info

Samsung Phone Number Samsung Email Support Samsung on Social Media Samsung Customer Service Samsung General Contact Info

Samsung Phone Numbers

Technical Support: 888-987-4357

Customer Care: 888-899-7609

Corporate Offices: 201-229-4000

Customer Service: 800-249-0140

Customer Service: 877-213-1222

Customer Service: 877-349-3149

Customer Service: 888-699-6067

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12 Samsung Experts are online
12 Samsung Experts are online
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