Lumosity Phone Number

877-777-0502

Customer Service

Contact Number

14mins

Average Wait Time

on hold with Lumosity

Alternative Lumosity Contact Methods

21hours
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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Avg. Response Time on 6ya
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How Effective is Lumosity Customer Service?

Issues Resolved
N/A
How often Lumosity resolves issues
N/A
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Avg. Call Duration
00:00mins
How long it takes Lumosity to resolve
N/A
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Why People are Calling Lumosity

Top Reasons

28%

Activation/Cancellation

24%

Payments and Charges

7%

Product/Service

3%

Account

38%

Other

Lumosity: 877-777-0502 Information

Phone Info Details
Phone number to dial 877-777-0502
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 10:15am
Average wait 14 minutes
Alternate methods email, phone, web

More Lumosity Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

http://www.lumosity.com/contact/ask

38 hours

Customer Service

https://help.lumosity.com/hc

2 hours

Lumosity Contact Info

Phone Number:
877-777-0502

Email Support:
info@lumosity.com

Twitter:
@Lumosity?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Facebook:
facebook.com/Lumosity

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Everything you need to know about Contacting Lumosity

Lumosity is an online game provider. The company was launched in 2007 and aimed to enhance memory, flexibility, and attention amongst users especially kids.

Lumosity mostly remains busy with resolving users' concerns daily.

Best Methods to Contact Lumosity

In total, there are four tested and effective methods to contact Lumosity. These include:

  • The best way to contact Lumosity is by ringing 877-777-0502. Fortunately, the reps are available 24*7.
  • You can also write them an email at info@lumisity.com.
  • Lumosity has two help forums http://www.lumosity.com/contact/ask, and https://help.lumosity.com/hc. You can contact Lumosity through any of these links. This service by Lumosity is available 24 hours, 7 days.
  • Unfortunately, Lumosity doesn't offer a live chat option to users.

Calling Lumosity Customer Service Representative

People contact Lumosity for a variety of reasons. These include:

  • Service issues
  • Cancellation of service
  • Overcharge or strange charge related queries
  • Changing of plan
  • Technical assistance

Tips to Ensure an Effective Call With Lumosity Customer Service

  • Make sure that you are calling the right number. The number is 877-777-0502.
  • Lumosity provides 24/7 customer service. It is advisable to contact Lumosity around 9:00 am.
  • Keep the required documents handy. Have your billing copies, order details, any form of prior communication for reference while on call.
  • Take notes of your conversation with the Lumosity representative. The information jotted may assist you to explain your concern thoroughly.

Users Reactions To Calling Lumosity Customer Service

Most users have registered mixed responses to Lumosity’s customer service. Some users seemed happy with the service. They applauded Lumosity’s well-trained reps. Other users complained of unsupportive reps and unavailability of the live chat option.

Issues Resolved by Phone with Lumosity Customer Service

The Lumosity representatives resolve many issues successfully. Some of these include:

  • Canceling a service
  • Change in existing Lumosity plan
  • Overcharge/strange charge
  • Technical support
  • General complaints

What Cannot Be Resolved by Phone with Lumosity

Lumosity is a service provider and not accountable for any divide damage. The rep can support you in further inquiry, but the help is quite limited and many times insufficient.

Call with Lumosity Unsuccessful? Follow the Steps Below

If you feel disappointed with the quality of assistance, don’t worry. Follow the steps below:

  • Review your notes with the representative. It may help you to resolve the issue.
  • Try calling another time and explain your issue. This time you may be assigned an experienced agent to resolve your problem at the earliest.
  • If calling doesn’t work, contact Lumosity via email. The registered email address is info@lumosity.com.
  • You can also contact Lumosity via the help desk http://www.lumosity.com/contact/ask. The representative there may get your issue and direct you to resolve it.

Contacting Lumosity support or customer service

Lumosity customer support and customer service can be contacted via phone, email, and chat. Like most companies, Lumosity uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Lumosity customer support agents receive basic training to support Lumosity products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Lumosity support agents have templated and scripted answers to common questions. If Lumosity agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Lumosity can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Lumosity uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Lumosity?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Lumosity, 6YA Experts are independent contractors who do not have any access to Lumosity customer information or purchases.

While 6YA Experts can provide effective help on any Lumosity product or service, they do not have access to your Lumosity account and can’t assist with billing, or any non technical issue you have with Lumosity.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Lumosity agents.

What is 6YA’s relationship with Lumosity?

6YA and Lumosity are not related. While 6YA Experts can provide help and support on most Lumosity products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Lumosity!

6ya Experts have helped thousands of users with Lumosity issues

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Lumosity Contact Info

Phone Number:
877-777-0502

Email Support:
info@lumosity.com

Twitter:
@Lumosity?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Facebook:
facebook.com/Lumosity

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14 Lumosity Experts are online
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14 Lumosity Experts are online
what do you need help with ?
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