DropBox Phone Number

N/A

Average Wait Time

on hold with DropBox

Reasons customers like you called recently

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More DropBox Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

@dropboxsupport

3 minutes

Customer Service

https://www.dropbox.com/help

3 hours

Customer Service

https://www.dropbox.com/support

2 hours

DropBox Contact Info

Phone Number:

Email Support:

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Everything you need to know about Contacting Dropbox

Dropbox is a major American company that provides file hosting services. With a global presence in more than 25 countries, Dropbox receives customer assistance requests every day.

Best Methods to Contact Dropbox

  • The support team offers online help desks and community forums to users for detailed conversations. You can check out https://www.dropbox.com/help or https://www.dropbox.com/support.
  • Dropbox is available on Twitter as @DropboxSupport. You may tweet about your issue on the social media platform and get your issue resolved. The best time to tweet your response is around 12 PM.

Contacting Dropbox Customer Service

Here are some common reasons for people to call Dropbox customer support:

  • Restarting a Dropbox account
  • Canceling Dropbox account
  • Upgradation of account
  • Updating account information
  • Accessing the account

Tips to Effectively Contact With Dropbox Customer Service

  • Users cannot directly call the Dropbox Phone Center but have to scroll through Dropbox's support request form and choose an option that matches their support issue.
  • To manage technical issues, Dropbox generally provides instructions and graphic guidelines on its official website.
  • You can contact Dropbox via Twitter as well. The support team is usually active on Twitter and gets back to users within 3 hours.

Users Reactions To Contacting Dropbox Customer Service

There isn't much data available regarding Dropbox’s customer service reviews. It does appear that the business customers who contact Dropbox are generally satisfied with the level of support they've received.

Issues Resolved by Dropbox Customer Service

Dropbox customer service deals with a wide variety of issues. These include restarting the account, account cancelation-related issues, updating the account information, and many more.

What Cannot Be Resolved by Dropbox Customer Service?

Dropbox customer service cannot resolve issues related to device incompatibility.

Communicate with your ISP if you are dealing with an unstable internet.

Contact with Dropbox Unsuccessful? Follow The Step Below

  • Visit Dropbox 's community help boards. Seniors and specialists over there may help you in resolving your concern.
  • Reach out to social media experts online.
  • Use alternative methods of seeking customer assistance. Use email, social media platforms, live chats. Dropbox has a significant presence on Twitter and Instagram. You may head over to other social media sites to contact and tag Dropbox with your concern.

Contacting DropBox support or customer service

DropBox customer support and customer service can be contacted via phone, email, and chat. Like most companies, DropBox uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. DropBox customer support agents receive basic training to support DropBox products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, DropBox support agents have templated and scripted answers to common questions. If DropBox agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since DropBox can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, DropBox uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from DropBox?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike DropBox, 6YA Experts are independent contractors who do not have any access to DropBox customer information or purchases.

While 6YA Experts can provide effective help on any DropBox product or service, they do not have access to your DropBox account and can’t assist with billing, or any non technical issue you have with DropBox.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from DropBox agents.

What is 6YA’s relationship with DropBox?

6YA and DropBox are not related. While 6YA Experts can provide help and support on most DropBox products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact DropBox!

6ya Experts have helped thousands of users with DropBox issues

Talk to a DropBox Expert in seconds!

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DropBox Contact Info

Phone Number:

Email Support:

Twitter:

Facebook:

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13 DropBox Experts are online
what do you need help with ?
13 DropBox Experts are online
what do you need help with ?
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