AT&T Phone Number

800-331-0500

Customer Service

Contact Number

23mins

Average Wait Time

on hold with AT&T

Alternative AT&T Contact Methods

26hours
Avg. Response Time by Email
Skip the wait!
14hours
Avg. Response Time on Twitter
Skip the wait!
19hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is AT&T Customer Service?

Issues Resolved
9%
How often AT&T resolves issues
N/A
Get better support!
Avg. Call Duration
07:53mins
How long it takes AT&T to resolve
N/A
Too slow? Fix it now!

Why People are Calling AT&T

Top Reasons

23%

Payments and Charges

9%

Product/Service

7%

Staff

5%

Account

56%

Other

AT&T: 800-331-0500 Information

Phone Info Details
Phone number to dial 800-331-0500
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-6pm EST
Best time to dial 8:15am
Average wait 23 minutes
Alternate methods phone, email, facebook, web, twitter

More AT&T Contact Information

Contact Information Average Wait Time Avg. Wait Time

Deals & Packages Concierge

888-858-0822

1 minutes

Moving & Address Change Concierge

877-318-2092

1 minutes

New Customer Concierge

888-715-3291

1 minutes

New Customers

800-756-0134

1 minutes

Internet & TV support

800-288-2020

88 minutes

Government Solutions

800-288-2747

69 minutes

Bell South Internet

800-436-8638

3 minutes

Corporate Offices

210-821-4105

23 minutes

Repairs

866-577-7726

5 minutes

Business Services

800-286-8313

3 minutes

Adding New Service

800-222-0300

10 minutes

West Region Customers

866-651-4038

13 minutes

California Repair Center

866-346-1168

38 minutes

Business Accounts

866-620-6000

77 minutes

Michigan Residents

888-274-9056

15 minutes

Repairs

800-246-8464

2 minutes

Customer Service

http://www.att.com/econtactus/

12 hours

East Coast Business DSL

888-321-2375

55 minutes

International Customer Service

314-925-6925

17 minutes

Connectech Paid Technical Support

866-294-3464

N/A

Customer Service

800-901-9878

N/A

Customer Service

800-651-1111

N/A

Customer Service

866-241-6567

N/A

Customer Service

866-241-6568

N/A

Customer Service

866-435-3264

N/A

Customer Service

855-288-2727

N/A

Customer Service

408-962-1025

N/A

Customer Service

800-651-5111

N/A

Customer Service

800-772-3140

N/A

Customer Service

866-975-0050

N/A

Customer Service

800-288-9983

N/A

Customer Service

877-782-8870

N/A

Enterprise Billing, Payments, New Service And Upgrades

800-999-5445

N/A

Sales U-Verse High Speed Internet

866-861-6075

N/A

Sales U-Verse Tv

844-827-7057

N/A

Sales: Fixed Wireless Internet Service

877-990-0041

N/A

Sales: Fixed Wireless Internet Service

877-990-0046

N/A

AT&T Contact Info

Phone Number:
800-331-0500

Email Support:
abuse@att.net

Twitter:
@ATTCustomerCare

Facebook:
facebook.com/ATT

AT&T Phone Numbers

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

New Customers: 800-756-0134

Internet & TV support: 800-288-2020

Government Solutions: 800-288-2747

Bell South Internet: 800-436-8638

Corporate Offices: 210-821-4105

Repairs: 866-577-7726

Business Services: 800-286-8313

Adding New Service: 800-222-0300

West Region Customers: 866-651-4038

California Repair Center: 866-346-1168

Business Accounts: 866-620-6000

Michigan Residents: 888-274-9056

Repairs: 800-246-8464

East Coast Business DSL: 888-321-2375

International Customer Service: 314-925-6925

Connectech Paid Technical Support: 866-294-3464

Customer Service: 800-901-9878

Customer Service: 800-651-1111

Customer Service: 866-241-6567

Customer Service: 866-241-6568

Customer Service: 866-435-3264

Customer Service: 855-288-2727

Customer Service: 408-962-1025

Customer Service: 800-651-5111

Customer Service: 800-772-3140

Customer Service: 866-975-0050

Customer Service: 800-288-9983

Customer Service: 877-782-8870

Enterprise Billing, Payments, New Service And Upgrades: 800-999-5445

Sales U-Verse High Speed Internet: 866-861-6075

Sales U-Verse Tv: 844-827-7057

Sales: Fixed Wireless Internet Service: 877-990-0041

Sales: Fixed Wireless Internet Service: 877-990-0046

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Everything you need to know about contacting AT&T

AT&T is a Texas-based telecommunications company offering home security, Internet and cable TV services. Being one of the largest telecommunications companies, AT&T provides efficient, user-friendly customer support. Users prefer direct contact with an agent through phone call.

Best Methods to Contact AT&T

AT&T offers various methods for customers to get in touch with their support team. In total, there are three recommended ways to contact AT&T. These include:

  • AT&T offers toll-free numbers for users to get in touch with a team rep. The first best way to contact AT&T is dialing 800-331-0500. Alternate numbers are:
    • 800-756-0134 for new customers
    • 800-288-2020 for internet & tv support
    • 800-288-2747 for government solutions
    • 800-436-8638 for bell south internet
    • 210-821-4105 for corporate offices
    • 866-577-7726 for repairs
    • 800-286-8313 for business services
    • 800-222-0300 for adding new service
    • 866-651-4038 for west region customers
    • 866-346-1168 for california repair center
    • 866-620-6000 for business accounts
    • 888-858-0822 for deals & packages concierge
    • 314-925-6925 for international customer service.
  • The next efficient way to seek support from AT&T is to mail them at their official mail address, abuse@att.net.
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out http://www.att.com/econtactus/ to get help.

Calling AT&T Customer Support

People connect with AT&T support for many reasons, including:

  • Technical assistance
  • Acquiring, modifying or canceling services
  • Set up and installation assistance
  • Device management or return guidelines

Tips to ensure an effective call with AT&T

  • Keep your product details like serial/model no, account no, invoice etc handy.
  • AT&T provides assistance for different brands. It has different call center hours for separate divisions. Make sure to connect with the correct agent.
  • AT&T provides support for people with disabilities, like TTY calling for people suffering from hearing loss.

User Reaction To Calling AT&T Customer Service

AT&T generally ensures user-friendly customer assistance and fast resolution. But a company this large is bound to receive both criticism and appreciation for their services. A section of users have reported sheer dissatisfaction. Long waiting time, unfulfilled promises and insufficient information are some of the feedback received by AT&T agents for their assistance services. However, many users report to be quite happy with the assistance provided.

Issues resolved by AT&T Customer Service Representative

AT&T customer representatives can resolve a wide range of issues via call including package selection, invoice issues, starting, modifying or canceling services etc.

What Can''t Be Resolved by Phone with Sony Customer Service?

Returning or exchanging a product has to be done by the customers themselves. In case of device damage, users must physically take or ship the product to a service center.

AT&T''s call Unsuccessful? Follow the steps ahead

There are cases where your call may drop or the issue persists, don''t worry. There still are options:

  • Make notes in your call with the representative. In case the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly and help your issue get resolved faster.
  • Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may be able to get you the desired results.
  • Try the live chat option on AT&T website or mobile app. This will also ensure you get a record of your chat transcripts, useful for future reference.
  • If nothing works, contact AT&T through official social media handles or visit any official store.

Contacting AT&T support or customer service

AT&T customer support and customer service can be contacted via phone, email, and chat. Like most companies, AT&T uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. AT&T customer support agents receive basic training to support AT&T products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, AT&T support agents have templated and scripted answers to common questions. If AT&T agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since AT&T can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, AT&T uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from AT&T?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike AT&T, 6YA Experts are independent contractors who do not have any access to AT&T customer information or purchases.

While 6YA Experts can provide effective help on any AT&T product or service, they do not have access to your AT&T account and can’t assist with billing, or any non technical issue you have with AT&T.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from AT&T agents.

What is 6YA’s relationship with AT&T?

6YA and AT&T are not related. While 6YA Experts can provide help and support on most AT&T products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact AT&T!

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AT&T Contact Info

Phone Number:
800-331-0500

Email Support:
abuse@att.net

Twitter:
@ATTCustomerCare

Facebook:
facebook.com/ATT

AT&T Phone Numbers

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

New Customers: 800-756-0134

Internet & TV support: 800-288-2020

Government Solutions: 800-288-2747

Bell South Internet: 800-436-8638

Corporate Offices: 210-821-4105

Repairs: 866-577-7726

Business Services: 800-286-8313

Adding New Service: 800-222-0300

West Region Customers: 866-651-4038

California Repair Center: 866-346-1168

Business Accounts: 866-620-6000

Michigan Residents: 888-274-9056

Repairs: 800-246-8464

East Coast Business DSL: 888-321-2375

International Customer Service: 314-925-6925

Connectech Paid Technical Support: 866-294-3464

Customer Service: 800-901-9878

Customer Service: 800-651-1111

Customer Service: 866-241-6567

Customer Service: 866-241-6568

Customer Service: 866-435-3264

Customer Service: 855-288-2727

Customer Service: 408-962-1025

Customer Service: 800-651-5111

Customer Service: 800-772-3140

Customer Service: 866-975-0050

Customer Service: 800-288-9983

Customer Service: 877-782-8870

Enterprise Billing, Payments, New Service And Upgrades: 800-999-5445

Sales U-Verse High Speed Internet: 866-861-6075

Sales U-Verse Tv: 844-827-7057

Sales: Fixed Wireless Internet Service: 877-990-0041

Sales: Fixed Wireless Internet Service: 877-990-0046

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
17 AT&T Experts are online
what do you need help with ?
17 AT&T Experts are online
what do you need help with ?
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