18 Rimage Office Equipment Techniciansare ready to help in seconds

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Instant Help from Rimage Office Equipment Technicians

over the Phone or Video

Excellent Rating
4.42 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
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Excellent Rating
4.42 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Talk to a Technician
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What people are saying about 6ya Experts
helped Karen S.
This man was so kind and helpful on a day in which I've had nothing but frustration. I so appreciate the time and information he provided. He could not have served me better nor represented your company better. Give this man an increase in salary. Anyone who did his job as this representative did is indeed a valuable employee.
5 of 5
Apr-23-2020
This man was so kind and helpful on a day in which I've had nothing but frustration. I so appreciate the time and information he provided. He could not have served me better nor represented your company better. Give this man an increase in salary. Anyone who did his job as this representative did is indeed a valuable employee.
helped Sherilyn W.
Richard was very thorough and professional. He gave me and honest assessment and opinion.
5 of 5
May-31-2018
Richard was very thorough and professional. He gave me and honest assessment and opinion.
helped Jacqueline R.
He was a lot of help ! Answered my question i had been googling for over an hour!
5 of 5
May-26-2018
He was a lot of help ! Answered my question i had been googling for over an hour!
helped Lahni C.
Gramps was awesome. Very imformative and kind!
5 of 5
May-18-2018
Gramps was awesome. Very imformative and kind!
helped Lahni C.
Gramps did a great job! Very kind And knowledgeable.
5 of 5
May-18-2018
Gramps did a great job! Very kind And knowledgeable.

Contacting Rimage support or customer service

Rimage customer support and customer service can be contacted via phone, email, and chat. Like most companies, Rimage uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Rimage customer support agents receive basic training to support Rimage products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Rimage support agents have templated and scripted answers to common questions. If Rimage agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Rimage can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Rimage uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Rimage?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Rimage, 6YA Experts are independent contractors who do not have any access to Rimage customer information or purchases.

While 6YA Experts can provide effective help on any Rimage product or service, they do not have access to your Rimage account and can’t assist with billing, or any non technical issue you have with Rimage.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Rimage agents.

What is 6YA’s relationship with Rimage?

6YA and Rimage are not related. While 6YA Experts can provide help and support on most Rimage products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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18 Technicians are online