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Instant Help from Care.com Tech Experts over the Phone or Video

Excellent Rating
4.41 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Excellent Rating
4.41 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Talk to a Expert
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What people are saying about 6ya Experts
helped Sally S.
exceptional service, very knowledgeable. thank you Darrio.
5 of 5
May-11-2021
exceptional service, very knowledgeable. thank you Darrio.
helped Tina D.
Phillip was so helpful with information on Uber. And his kindness.
5 of 5
May-09-2021
Phillip was so helpful with information on Uber. And his kindness.
helped Kim M.
Mohand was great! He knew right away what to do. He worked well with me by listening and trying what I'd already done, then immediately came up not only with the solution but one downloading fillable reader no charge. Kudos!! 6ya, are you NEED more Mohand's. P. S. Are you paying him enough? lol. Thanks a bunch! Kim McKellar
5 of 5
May-08-2021
Mohand was great! He knew right away what to do. He worked well with me by listening and trying what I'd already done, then immediately came up not only with the solution but one downloading fillable reader no charge. Kudos!! 6ya, are you NEED more Mohand's. P. S. Are you paying him enough? lol. Thanks a bunch! Kim McKellar
helped Hank D.
David is great. eager to help answer an resolve my issues. Great to speak with an realate to. my opinion he has gone out of his way for me.GREAT GUY.GREAT SERVICE.
5 of 5
May-07-2021
David is great. eager to help answer an resolve my issues. Great to speak with an realate to. my opinion he has gone out of his way for me.GREAT GUY.GREAT SERVICE.
helped Roxie B.
Very friendly as well sorry I can't give him a tip.
5 of 5
May-04-2021
Very friendly as well sorry I can't give him a tip.

Contacting Care.com support or customer service

Care.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, Care.com uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Care.com customer support agents receive basic training to support Care.com products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Care.com support agents have templated and scripted answers to common questions. If Care.com agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Care.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Care.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Care.com?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Care.com, 6YA Experts are independent contractors who do not have any access to Care.com customer information or purchases.

While 6YA Experts can provide effective help on any Care.com product or service, they do not have access to your Care.com account and can’t assist with billing, or any non technical issue you have with Care.com.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Care.com agents.

What is 6YA’s relationship with Care.com?

6YA and Care.com are not related. While 6YA Experts can provide help and support on most Care.com products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

15 Care.com Tech Experts are online
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15 Care.com Tech Experts are online