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Excellent Rating
4.54 of 5
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Excellent Rating
4.54 of 5
WHY USE 6YA?
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Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped Gregg N.
Incredible. He pinpointed a bad gasket that I had screwed up, even after I told him I did it right. Amazing. I have zero idea about any of this, but he could still help me.
5 of 5
Aug-11-2020
Incredible. He pinpointed a bad gasket that I had screwed up, even after I told him I did it right. Amazing. I have zero idea about any of this, but he could still help me.
helped Gregg N.
I’m really, really dumb with this stuff. Never even seen a carburetor before this. And he helped me and I figured it all out. Over the phone, which is crazy. He was incredible.
5 of 5
Aug-10-2020
I’m really, really dumb with this stuff. Never even seen a carburetor before this. And he helped me and I figured it all out. Over the phone, which is crazy. He was incredible.
helped Winfred R.
Very decent guy seem like I was going crazy with excitement of getting a new bike and wasn't using my head and was not thinking at all and he brought me down so thank you matt
5 of 5
Jul-23-2020
Very decent guy seem like I was going crazy with excitement of getting a new bike and wasn't using my head and was not thinking at all and he brought me down so thank you matt
helped Darrell V.
the screw driver didn't work . So I ordered the tool to do the trick . I crossed my fingers . Thank you
4 of 5
May-25-2020
the screw driver didn't work . So I ordered the tool to do the trick . I crossed my fingers . Thank you
helped Darrell V.
am not out of the woods yet . My lights still stay on with key off. I got the tool to line my key switch up . I may need more advise .
4 of 5
May-25-2020
am not out of the woods yet . My lights still stay on with key off. I got the tool to line my key switch up . I may need more advise .

Contacting Harley Davidson support or customer service

Harley Davidson customer support and customer service can be contacted via phone, email, and chat. Like most companies, Harley Davidson uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Harley Davidson customer support agents receive basic training to support Harley Davidson models and maintenance services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Harley Davidson support agents have templated and scripted answers to common questions. If Harley Davidson agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Harley Davidson can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Harley Davidson uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

Since their agents are not actual Mechanics, they are unable to provide any diagnostics or troubleshooting over the phone. Most callers to Harley Davidson customer support will be advised to schedule a visit to an authorized dealership for repair or diagnosis. Depending on your circumstances the dealership may charge you hundreds of dollars for your visit, even if your vehicle is within warranty.

How is getting help from 6YA different from Harley Davidson?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Mechanics have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real Mechanic who is getting paid to take their call.

Our Mechanics are motivated to save you money, and avoid the hassle of going to the automotive dealership. With a 6YA Mechanic you can resolve your issue in minutes, instead of waiting for hours & days for the dealer to diagnose your problem & fix it. A consultation with our Mechanic could save you hundreds of dollars in repairs. With 6YA, customers will never be recommended unnecessary repairs or expensive warranty products.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Harley Davidson agents.

What is 6YA’s relationship with Harley Davidson?

6YA and Harley Davidson are not related. While 6YA Experts can provide help and support on most Harley Davidson models, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving repair issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created that uses several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold.

We strongly believe that customers who encounter auto repair issues, should be provided help in seconds. Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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