19 Royal Sovereign Heating & Cooling Repairmenare ready to help in seconds

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Instant Help from Royal Sovereign Heating & Cooling Repairmen

over the Phone or Video

Excellent Rating
4.6 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
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Excellent Rating
4.6 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Talk to a Repairman
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What people are saying about 6ya Experts
helped Kevin P.
Daniel was not familiar with the Trane industrial 15 ton package unit
5 of 5
Feb-19-2020
Daniel was not familiar with the Trane industrial 15 ton package unit
helped Josh N.
This call confirmed one of the ideas I had to fix my issue. 100% satisfied by the advice.
5 of 5
Jan-31-2020
This call confirmed one of the ideas I had to fix my issue. 100% satisfied by the advice.
helped George L.
It was very patient and very understanding that I'm young technician myself and he had all the answers very knowledgeable
5 of 5
Dec-19-2019
It was very patient and very understanding that I'm young technician myself and he had all the answers very knowledgeable
helped Steve H.
Daniel was amazing, he instructed me on how to handle my issue and even offered me some safety tips
5 of 5
Nov-23-2019
Daniel was amazing, he instructed me on how to handle my issue and even offered me some safety tips
helped George L.
Great guy peoples person knows us knows his stuff
5 of 5
Nov-21-2019
Great guy peoples person knows us knows his stuff

Contacting Royal Sovereign support or customer service

Royal Sovereign customer support and customer service can be contacted via phone, email, and chat. Like most companies, Royal Sovereign uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Royal Sovereign customer support agents receive basic training to support Royal Sovereign products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Royal Sovereign support agents have templated and scripted answers to common questions. If Royal Sovereign agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Royal Sovereign can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Royal Sovereign uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

Since their agents are not actual Repairmen, they are unable to provide any diagnostics or troubleshooting over the phone. Most callers to Royal Sovereign customer support will be advised to schedule an in-person visit by a local repairman. Depending on your circumstances the Repair shop may charge you hundreds of dollars for your visit, even if your product is within warranty. Additionally the repairman will only arrive 3-5 business days later, during regular business hours.

How is getting help from 6YA different from Royal Sovereign?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Repairmen have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real Repairman who is getting paid to take their call.

Our Repairmen are motivated to save you money, and avoid the hassle of going to the repair shop. With a 6YA Repairman you can resolve your issue in minutes, instead of waiting for hours & days for the repairman to diagnose your problem & fix it. A consultation with our Repairman could save you hundreds of dollars in repairs. With 6YA, customers will never be recommended unnecessary repairs or expensive warranty products.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide a professional and unbiased help, which will often be more effective than the scripted and templated answers from Royal Sovereign agents.

What is 6YA’s relationship with Royal Sovereign?

6YA and Royal Sovereign are not related. While 6YA Experts can provide help and support on most Royal Sovereign products, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving repair issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created that uses several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold.

We strongly believe that customers who encounter repair issues, should be provided help in seconds. Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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