20 ProCom Heating & Cooling Repairmenare ready to help in seconds

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Instant Help from ProCom Heating & Cooling Repairmen

over the Phone or Video

Excellent Rating
4.59 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
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Excellent Rating
4.59 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped Dominick M.
Jeremy offered me very good input and useful suggestions. He has a quick wit, and I think, knows his job, 'Nuff Said !
5 of 5
Sep-30-2020
Jeremy offered me very good input and useful suggestions. He has a quick wit, and I think, knows his job, 'Nuff Said !
helped Thomas M.
Super helpful. Quick to diagnos the HVAC issue but not in a hurries fashion. First time using 6ya. Will use again.
5 of 5
Aug-18-2020
Super helpful. Quick to diagnos the HVAC issue but not in a hurries fashion. First time using 6ya. Will use again.
helped Francis M.
Dylan Asked good questions and helped me understand that both nest thermostats were faulty he recommending reinstalling the original thermostats and getting them replaced I hope to have a see you tonight thanks to his help thanks Dylan
5 of 5
Jul-03-2020
Dylan Asked good questions and helped me understand that both nest thermostats were faulty he recommending reinstalling the original thermostats and getting them replaced I hope to have a see you tonight thanks to his help thanks Dylan
helped Francis M.
Benny knew about nest therm. And wa able to guide me toards removibg heat wires to get a/c back running. He assured me that some if the error messages i saw werent probles but dodnt have time to educate. I plan to call back later to try to understand fran
4 of 5
Jul-03-2020
Benny knew about nest therm. And wa able to guide me toards removibg heat wires to get a/c back running. He assured me that some if the error messages i saw werent probles but dodnt have time to educate. I plan to call back later to try to understand fran
helped Jerry M.
Thank you so much for the advice. I just realized you have my wrong c.c card on file , how can I fix that ?
5 of 5
Apr-25-2020
Thank you so much for the advice. I just realized you have my wrong c.c card on file , how can I fix that ?

Contacting ProCom support or customer service

ProCom customer support and customer service can be contacted via phone, email, and chat. Like most companies, ProCom uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. ProCom customer support agents receive basic training to support ProCom products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, ProCom support agents have templated and scripted answers to common questions. If ProCom agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since ProCom can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, ProCom uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

Since their agents are not actual Repairmen, they are unable to provide any diagnostics or troubleshooting over the phone. Most callers to ProCom customer support will be advised to schedule an in-person visit by a local repairman. Depending on your circumstances the Repair shop may charge you hundreds of dollars for your visit, even if your product is within warranty. Additionally the repairman will only arrive 3-5 business days later, during regular business hours.

How is getting help from 6YA different from ProCom?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Repairmen have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real Repairman who is getting paid to take their call.

Our Repairmen are motivated to save you money, and avoid the hassle of going to the repair shop. With a 6YA Repairman you can resolve your issue in minutes, instead of waiting for hours & days for the repairman to diagnose your problem & fix it. A consultation with our Repairman could save you hundreds of dollars in repairs. With 6YA, customers will never be recommended unnecessary repairs or expensive warranty products.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide a professional and unbiased help, which will often be more effective than the scripted and templated answers from ProCom agents.

What is 6YA’s relationship with ProCom?

6YA and ProCom are not related. While 6YA Experts can provide help and support on most ProCom products, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving repair issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created that uses several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold.

We strongly believe that customers who encounter repair issues, should be provided help in seconds. Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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