Xfinity

How to Cancel Xfinity Service

How to Cancel Xfinity Service

Whether you’re moving to a different provider or you no longer need service, this guide will explain how to cancel Xfinity service in one of four ways. 1. By Phone One of the most straightforward options to cancel your Xfinity account is calling customer service at 1-800-XFINITY. Their representatives are available 24/7 to assist you. Unfortunately, all calls are directed to an automated system giving you a number of options that don’t always connect you to an actual person. Customers often experience long wait times, and are forced to talk to multiple sales reps. This means having to repeat yourself numerous times making a process that should be quick, long and tedious. What Other Customers Are Saying One customer complained that after canceling service with a representative, they continued to get charged. Multiple calls later, they realized it was never put into the system. 2. Through an Online Chat If you’re trying to avoid being on the phone for hours, an online chat is an option. In order to cancel your Xfinity service, you’ll have to request to “Chat with an agent” through the Xfinity Assistant, an automated bot that can help you through the process. What Other Customers Are Saying One user was able to cancel their Xfinity service using the online chat feature in a record time of 5 minutes, unfortunately, the save/print button on the chat window refused to work and the chat closed immediately afterward. They were left without proof or confirmation of the cancellation.  Another customer became frustrated after their process took much longer due to a sales rep trying to convince them to keep their Xfinity service. 3. Visit the Xfinity Store Another way to cancel your Xfinity service is to do so in person. You can find your local Xfinity stores on their site. This may require a bit of extra time, especially if there is not a store in your area. And even then, hassle-free results aren’t entirely guaranteed. What Other Customers Are Saying One customer canceled their Xfinity service at a store with no apparent issues. After having difficulty with another service and deciding to go back to Xfinity, they called back to sign up again, and it turned out the store rep never actually canceled their service. Had they not called to return to Xfinity, they probably would have been billed without realizing it. 4. Complete a Cancellation Form You can also choose to cancel Xfinity service by mailing a form directly to them. The request includes your first and last name, service address, account number, and phone number and should be sent to:Comcast CableATTN: Service Change Requests1701 JFK Blvd.Philadelphia, PA 19103 Although this may seem a bit old-fashioned, if you’re not super tech-savvy, this may be a good option for you. There may be delays and you likely won’t receive a confirmation of receipt. What Other Customers Are Saying One customer submitted a cancellation request and never heard back from Xfinity, only to be charged months after. Avoid the Hassle Though there are several ways to cancel Xfinitiy service, each of them comes with their own set of drawbacks. Whether it’s listening to hold music for hours, an inconvenient trip to the store, or long online chats with sales reps, ensuring your Xfinity service is canceled before you’re charged another month can prove more complicated than it seems.  That’s why in situations like these, you should rely on the help of the professionals at 6ya. With 6ya, there’s no wait times and no transfers to other reps. Don’t go through the hassle of explaining what you need multiple times, or defending your decision to cancel.  6ya can take care of it easily and immediately. Cancel your Xfinity service over a quick 5-minute call with a tech expert at 6ya and save yourself the unwanted surprises and extra trouble. MAKE LIFE EASIER
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How to return your Xfinity equipment (4 Quick Methods)

How to return your Xfinity equipment (4 Quick Methods)

In case you’re thinking to cancel, upgrade or move your Xfinity device, visit Xfinity’s digital return centre at http://xfinity.com/returns and follow the instructions to return your device.  You can use this digital centre even if you are logged out of your Xfinity account. There are four different ways users can follow to return their rented equipment.  Initiate your return online and send your equipment back with a prepaid UPS shipping label Sign in to your account and visit the “Equipment Return” page Check the device(s) you want to return and click on the “Continue” option.  Please note: if you’re returning devices such as a TV, click on “Identify device.” That way Comcast will send a verification signal to the device. You’ll get the confirmation message on the device’s display.  Select an appropriate reason to return and click on “Continue”Choose a return option, follow the listed instructions and press “Confirm”If you select UPS prepaid shipping, a UPS prepaid shipping label will be available on the screen. Print this label for your package Put the equipment back in the shipping box and place your UPS shipping label. The top of the label with the tracking number included is your receipt. Keep it with you. Call 1- 800- PICK-UPS to schedule your at-home pickup. Alternatively, you can drop off the package whichever place UPS accepts shipments from.  Stop by a local UPS store Find your nearest UPS store by visiting https://www.theupsstore.com/tools/find-a-storeYou may either pack your equipment yourself at home or you can take the equipment and the prepaid label to the store where a UPS representative will pack it for you and ship your equipment back If the equipment is packed by a UPS representative, you will get a receipt with order details and tracking ID. Track your package at https://xfinity.com/returns  Staying in the loop  If you have an email address attached to the file, you will receive a confirmation email from Xfinity. This email will include all necessary details including date of shipment, application processed. Visit us at the Xfinity store or Comcast service centre Find an Xfinity store or a Comcast service centre near you and make an appointment at http://xfinity.com/stores  Drop off your equipment at any Xfinity store or Comcast service centre. Your devices will be removed immediately from your account once you return the devicesYou’ll be provided with a confirmation receipt by the store members at the earliest 
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How to block a phone number on Comcast

How to block a phone number on Comcast

Comcast lets you block up to 12 phone numbers who will eventually get the message that you “are not presently accepting calls.” You will need to know the number before hand. Here’s how you can do it : Steps for blocking a phone number on Comcast Lift your speaker and press *60 once you hear your dial tone Source: WikiHow Follow the instructions of the voice prompt and put the first phone number you want to be blocked with the area code and the seven-digit number even if its a local numberListen to the confirmation of the number being added and move on to the next phone number you want to be blocked Source: WikiHow How to forward calls with a Comcast phone Our hectic lives require us to attend hundreds of calls every day. However, you might receive unwanted calls in the meantime which you would want to avoid in future. To do so, you can forward the unwanted calls to other numbers including your cell.  Steps for forwarding calls with a confirmation call Pull your receiver and dial #72 once you hear your dial tone. Wait for the dial tone to return. Source: WikiHow Put the number where you want to forward the calls. Tap 1 and put the area code as well Source: WikiHow Wait for the confirmation cell on the number you wish to reserve for forwarding calls. If you don’t receive any call repeat this process after about two minutes to activate the forwardingWait for a confirmation tone. The forward is activated only after you get the dial tone from the other side  Source: WikiHow Steps for forwarding calls without a confirmation call Wait until you hear the dial toneDial *72 followed by the number you want to forward calls to. Press 1 and mention the area code        Listen for a confirmation tone. Forward is activated only after you hear the tone  Source: WikiHow
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How to change your Xfinity Wifi network details

How to change your Xfinity Wifi network details

You might want to change your Xfinity wifi network name or/ and password for more than security reasons. You can do so via “Xfinity My Account” app and  Xfinity’s website, https://www.xfinity.com/tips/change-wifi-name-password#online  Steps for changing your network name and password through Xfinity My Account app Launch the app and tap the “Internet” icon Tap on the “Wireless Gateway” Select the option “Change Wifi Settings”Put down your new network name and password. Click on “Save” once you’re done You would need to reconnect your devices to your Wifi with the new network name and password. Steps for changing your network name and password through the Xfinity website Open the Xfinity website https://www.xfinity.com/myaccount and click on “Settings” Select the “Internet” option Navigate to your “Wifi credentials” To change the network name and password, select the “Edit” option  Enter your new credentials and click “Save” You will need to reconnect your devices with the new username and password
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