Things to know:

You have to return the products within 15 days of canceling the Spectrum services.  

So, make sure to initiate the returning the equipment process as soon as possible to stay away from the fine, which will reflect on your credit history for the potential lenders to know.

How to return the Spectrum equipment in person?

Step 1: Visit the nearest Spectrum office or retail store, and hand them the equipment personally.

Step 2: Ask for confirmation by email from the present representative.

How to return the Spectrum Equipment via the UPS Store?

Step 1: Locate the nearest local UPS location. Hand the equipment to the UPS store.

Step 2: The equipment will be packed and shipped to the Spectrum via UPS store without any cost.

Step 3: But be mindful of the fact that you are not returning more than 12 pieces because if you are, you can not utilize the UPS store facility to return those products.

How to return the Spectrum equipment via FedEx?

Step 1: Make sure that you are packing the Spectrum equipment from the following:

  • Spectrum receivers, including HD and DVR receivers
  • DOCSIS 2.0 WiFi gateway devices (modem/router combo)
  • DOCSIS 3.0 modems
  • DOCSIS 3.0 gateway devices (modem/router combo)
  • WiFi routers
  • Spectrum Voice modems

Step 2: Safely pack the equipment you want to return.

Step 3: Paste the return label and remove anything confusing from the box you have packed your equipment in. 

Step 4: Save the receipt as evidence with you. The postage price will be taken care of by FedEx.

How to return the Spectrum equipment via Spectrum contractors?

Step 1: If you are a differently-abled or an elder customer of the Spectrum and finding it difficult to return the equipment, just access:

Step 2: Contact Spectrum and request them to pick up the equipment you want to return.