Whether you’re in the midst of binge-watching your favorite show or have just settled in for family movie night, getting hit with a Netflix site error is incredibly frustrating. Especially if you have no idea what it means. 

To help, here are the most common errors and how to fix them:

1. Netflix Error Code NW-2-5 

The NW-2-5 error code typically points to a network connectivity issue. In fact, the majority of Netflix site error codes that begin with NW suggests a network problem. This includes NW-1-19, NW 3-6. The exception is NW-4-7, which can also mean that the data on your device needs to be updated. 

The NW-2-5 code in particular is most likely to pop up if you’re using an Xbox, PS4, or Smart TV.

How to Fix it

Start by checking your internet connection. Try restarting the wifi directly at the router and/or modem or restart your device entirely. 

If that doesn’t fix the issue, you can connect your device to the modem using an Ethernet cable.

2. Netflix Error Code 1011 & 1012

These are two of the most common Netflix errors for the iPad and iPhone. They typically mean that your device is experiencing a connectivity issue.

How to Fix it

You may have to reset the Netflix app on your iPad or iPhone:

  • Open Settings
  • Locate the Netflix tab
  • Choose the option to reset
  • Open the app again and sign back in. 

If that fails, you can delete the app and reinstall it, restart the wifi using the router and/or modem, or restarting your device.

3. Netflix Error Code 12001

This is a common error code for Androids and usually points to an issue with out-of-date information stored on the Netflix app that needs to be cleared before you continue to watch.

How to Fix it

In order to resolve the 12001 error: 

  • Open Settings
  • Go to the Application Manager
  • Choose the Netflix tab
  • Tap clear data, then hit OK. 

If that doesn’t work, try restarting the wifi using the router and/or modem, or restarting your device.

4. Neftlix Error Code 1016

This is another common error that often pops up on iPhones and iPads. You’ll typically experience error code 1016 when you have a spotty wifi connection.

How to Fix it

Reset the wifi connection on your iPhone or iPad first. You can do so by:

  • Swipe down from the corner of your home screen and putting your device on airplane mode by tapping on the airplane icon 
  • Wait 30 seconds then tap on the airplane icon again to turn airplane mode off
  • Restart the Netflix app. 

If that hasn’t fixed the problem, you may have to restart your wifi entirely using your router and/or modem. 

5. Netflix Error Code UI-800-3 

This code typically indicates that the data on the Netflix app has become corrupted, which can cause an issue when connecting to the Netflix server.

How to Fix it

To resolve this error, you have a few options: 

  • Refresh the data on the device you’re using by clearing the cache.
  • Sign out and back into Netflix 
  • Delete and reinstall the Netflix app entirely

6. Netflix Error Code UI-113 

This is a common error Netflix users of almost all devices come across. It reads: We’re Having a Problem Starting Netflix. The UI-113 code typically indicates an issue with the data stored on the Netflix app on your device.

How to Fix it

You’ll have to refresh the data and check that the streaming services on Netflix are working by going to Netflix.com on a computer. 

If it’s working, you can troubleshoot in one of three ways: 

  1. Restart the device you’re using
  2. Sign out and log back into Netflix
  3. Restart the wifi

7. Netflix Error Code 100 

This error might appear if you’re using an Amazon Fire TV/Stick or a Smart TV. It means that the data stored on your device needs to be refreshed.

How to Fix it

If you’re on an Amazon Fire TV, you can:

  • Unplug it for a minute then plug it back in and start Netflix. 
  • Restart your Amazon Fire Stick so that your data is cleared from the Apps. 
  • (Last resort), try a different wifi.

If you’re using a Smart TV, you can do a soft reset by holding the power button until the screen turns off, after a minute, turn it back on and start Netflix. If this doesn’t work, there might be an issue with your TV itself, in which case, you’ll have to contact your TV support.

8. Netflix Error Code H7361-1253-80070006

This typical error code can pop up if you’re using the Netflix.com browser, and reads: 

Oops, something went wrong. An unexpected error has occurred. Please reload the page and try again. It appears when your browser software is out of date.

How to Fix it

Refresh the Netflix page, if the video doesn’t load you may have to update your browser or try Netflix in a different browser. 

Note: If you’re using Internet Explorer, you may have to add Netflix as a trusted site.

9. Netflix Error Code S7111-1101

Generally, codes starting with S7111 indicates a problem with cookies on any given browser. This code, in particular, occurs when there is an issue with cookies in the Safari browser on Macs. 

How to Fix it

To resolve this error follow these steps: 

  • Go to the menu on the Safari browser and click on preferences
  • Select the privacy option
  • Select the Cookies and Website Data
  • Click on Manage Website Data 
  • Find and delete the data for Netflix 
  • Force quit Safari
  • Restart Safari and try Netflix again 

You may also have to clear the cookies on Netflix itself. To do that, go to netflix.com/clearcookies and log into your account. Then restart the tab and try Netflix again.

10. Netflix Error Code 0013 

This code typically appears on Android devices and suggests there’s an issue with the data stored on the Netflix app.

How to Fix it

There are a couple of ways to solve this error including:

  • Switch to a different wifi network.
  • Clear the data stored on the Netflix app entirely.
  • Contact your device manufacturer- in rare cases, the app may no longer work on your device.

11. Netflix Error Code 10008

This error code typically occurs on Apple devices and says: 

A problem occurred while playing this item. Please try again, or select a different item. 

This most commonly means you’re experiencing a network connectivity issue.

How to Fix it

After ensuring your device is connected to the wifi, try restarting your device. If that doesn’t work you’ll likely need to find a stronger internet connection.

Fix the Netflix Errors in Seconds

Rather than spending the bulk of your movie night troubleshooting different solutions to Netflix site errors that may not solve the problem, skip the hassle and contact 6ya instead. 

With 6ya, you have immediate access to expert Netflix assistance–no wait times, no worry of being transferred. They’ll walk you through the steps to solve the error and return to relaxation with a quick audio or video call. 6ya’s US-based tech support experts are available at the tap of a button at any hour and any day of the week so no matter how late your binge-watching ventures go, they’ll always be there to help.

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