Is your Amazon account locked? Don’t panic. There are common reasons this might happen. Here, we’ll help you identify why and provide you with the steps to resolve the issue. 

Reasons Your Account Has Been Locked

There are 5 main reasons as to why your amazon account is locked, they include:

1. Failed Credit Card Verification

When you create a new Amazon account and add a credit card, the first thing Amazon will verify is the billing address- ensuring that it matches the default address you linked with the account. If not, Amazon will be quick to lock your account to prevent potential fraud.

2. Suspicious Gift Card Activity

To comply with various money laundering regulations, Amazon treats gift cards like cash. So if you’re using an unusually large amount of Amazon gift cards to do your shopping, it can be a red flag for Amazon and may result in your account being locked. 

Your account will also be immediately suspended if you open a Prime account and the first thing you try to do is to buy a gift card.

3. The Use of Multiple IP Addresses

If you’re using your Amazon account from multiple locations around the world, it’s likely Amazon will lock your account, out of suspicions of hacking. For example; if you open an account in Canada, but begin purchasing a substantial amount of products through an IP address that’s located in England, Amazon might think that someone in England hacked your account and will lock it to prevent further damage.

4. A Lot of Returns

Amazon is stringent when it comes to an above-average volume of returns. So if you’re looking to return a substantial amount of items you purchased from Amazon in a short period of time, your account may incur suspension because of it.

5. A High Volume of Orders

If you’re consistently buying a large number of items, particularly the same ones and on a new account, Amazon may lock your account to prevent potential reselling of products. If you do need to purchase the same items recurringly, it is suggested that you keep your total to less than $250 per day.

There are two lessons to take from the most common reasons Amazon locked your account. 

  1. Most occur to protect you as the user and your account from potential fraud or hacking.
  2. It’s easy to lock your Amazon account accidentally, which is why you should know how to successfully unlock it.

How to Unlock Your Amazon Account

When it comes to unlocking your amazon account the key is persistence. Many have reported that they had to contact Amazon every day for several days in order for their account to finally be unlocked. Here are the best ways to contact Amazon:

Upload Documents

Step 1: Find your last order dispatch confirmation email and click the link to access your account

Step 2: Attempt to buy any product and you will be directed to a message that prompts you to ‘add documents’ to confirm your billing information. 

NOTE: Keep in mind that it might still take a few days for Amazon to review your documents. One customer reported that after uploading, they never heard back and had to try a different way days later.

Contact by Phone

Step 1: Call Amazon at +1(206)-266-2992 and ask to talk to a supervisor. Make sure to have your verification details on hand when they ask. 

Step 2: Explain that your account was blocked by mistake and that you’d like to request that an account specialist review the situation and unlock your account. 

NOTE: Although the Amazon supervisor will most likely tell you a specialist will contact you within 24 hours, one Amazon prime user reported that it had been a week and they had not yet received any calls or emails.

Contact by Email 

There are three options to email Amazon regarding your locked account: 

  1. Reply to an email from a specialist– If a specialist does happen to reach out, you can reply to the email directly.
  2. Email the CEO– If it’s a more serious matter, you can contact Jeff Bezos, CEO of Amazon, through the email and his team will usually be able to escalate things more quickly. If successful, you may receive an email back similar to the following:
  1. Email via the Amazon Portal– Go to the account sign-in page and click on “Need help?” Click “Other issues with sign in” then select “I cannot sign into my account” and you will be prompted to email Amazon through their website.

NOTE: It may take just as long for Amazon to respond to your email this way, one customer reported that they never received a reply.

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Step 1: Log into a working Amazon account and ask for a supervisor through the chatbox. 

Step 2: Explain that your account was blocked by mistake and that you’d like to request that an account specialist review the situation and unlock your account. 

NOTE: It’s likely you’ll have a long turn around time with some customers waiting more than a week. 


Step 1: Amazon will provide you with the fax number.

Step 2: Fax a copy of your statement for your payment information. 

NOTE: In many cases, the fax number given has not actually worked.

Let Someone Else Handle It

If your amazon account is locked there are several methods to resolve the issue. Unfortunately, you’ll likely be forced into waiting even after taking the necessary steps. Instead, you can skip the stress and rely on 6ya to help you navigate through the situation. 6ya experts have the experience and knowledge to get your Amazon account back faster and without mistakes.

6ya is a mobile platform that offers instant professional help for anything regarding your tech, home, and auto needs. So along with your locked Amazon account, 6ya’s team of experts can help you fix a Netflix issue, or even resolve your car’s overheating engine. Not to mention, they’re available to take your call at any hour of the day, any day of the week, so you don’t have to be inconvenienced by issues that crop up. Avoid costly repairs and find solutions to your every need over a short call with 6ya.