Frustrated With UBER: Get a refund from UBER
Not happy with a recent Uber ride? While there is no guarantee of a refund if Uber agrees with your dispute they will issue a partial or even a full refund for your ride. Follow the steps below to issue a dispute for one of your Uber rides:
Step 1: Open your Uber App.
Step 2:Tap the Menu. It will be in the upper left-hand corner of your screen, and it is symbolized with 3 lines.
Step 3:Tap ‘Your Trips’
Step 4: Select ‘Past’ from the dropdown menu. If it’s already selected, then no need to change it.
Step 5:Tap on the trip you’d like to dispute.
Step 6: Tap ‘Review my fare or fees’
Step 7: Select the issue that occurred on the trip. In order to file a dispute and get a refund, there will have to be a reason to have the fare reviewed. Select from one of the options provided.
Step 8: You’re done! You may have to fill out some additional information based on what the issue was, but that will be it. Uber will notify you regarding your refund when they’ve made a decision.
Related: How To Check Your Uber Rating
Related: How To Schedule An Uber In Advance
How to get a refund from Uber by website?
Step 1: Head to https://help.uber.com/ on your web browser.
Step 2: Look for the sign-in option on the homepage of uber.
Step 3: Sign in to your account providing credentials the same as for the Uber app.
Step 4: On the appeared dashboard on your screen, look for the “For Riders” option, and select it.
Related: How To Delete Uber Account
Step 5: Around the “Trip Issues and Refunds” section, you will find a search bar. Type the date in the search bar.
Step 5: A list of trips will open up for the date, select one trip for which you want a refund back from Uber.
Step 6: Now, select the “I would like a refund” option to initiate the process of submitting a request to claim the refund.
Step 7: Then, scroll down the page and select an option for which you are seeking a refund.
- My driver took a poor route
- My pickup or drop-off location was wrong
- The route had heavy traffic
- Someone else took this trip
- I paid a toll or parking fee for my driver
- My driver made an unrequested stop
- My promo code didn’t work
- I was charged a cleaning fee
- I had an uberPOOL fare issue
- I had a different issue with my charge
Step 8: Provide as many details as possible to make a strong case in your favor.
Step 9: Finally, click submit and wait for the Uber representative to reach out via email or directly refund you.
Bonus Video: How to get a refund from Uber App