Not happy with a recent Uber ride? While there is no guarantee of a refund if Uber agrees with your dispute they will issue a partial or even a full refund for your ride. Follow the steps below to issue a dispute for one of your Uber rides:

Step 1: Open your Uber App.

Open your Uber App

Step 2:Tap the Menu. It will be in the upper left-hand corner of your screen, and it is symbolized with 3 lines.

Tap the Menu. It will be in the upper left-hand corner of your screen, and it is symbolized with 3 lines.

Step 3:Tap ‘Your Trips’

Tap ‘Your Trips’

Step 4: Select ‘Past’ from the dropdown menu. If it’s already selected, then no need to change it.

Select ‘Past’ from the dropdown menu. If it’s already selected, then no need to change it.

Step 5:Tap on the trip you’d like to dispute.

Tap on the trip you’d like to dispute.

Step 6: Tap ‘Review my fare or fees’

Tap ‘Review my fare or fees’

Step 7: Select the issue that occurred on the trip. In order to file a dispute and get a refund, there will have to be a reason to have the fare reviewed. Select from one of the options provided.

Select the issue that occurred on the trip. In order to file a dispute and get a refund, there will have to be a reason to have the fare reviewed. Select from one of the options provided.

Step 8: You’re done! You may have to fill out some additional information based on what the issue was, but that will be it. Uber will notify you regarding your refund when they’ve made a decision.

Related: How To Check Your Uber Rating

Related: How To Schedule An Uber In Advance

How to get a refund from Uber by website?

Step 1: Head to https://help.uber.com/ on your web browser. 

Step 2: Look for the sign-in option on the homepage of uber.

How to get a refund from uber step by step

Step 3: Sign in to your account providing credentials the same as for the Uber app.

Sign in to your account providing credentials the same as for the Uber app.

Step 4: On the appeared dashboard on your screen, look for the “For Riders” option, and select it.

On the appeared dashboard on your screen, look for the “For Riders” option, and select it.

Related: How To Delete Uber Account

Step 5:  Around the “Trip Issues and Refunds” section, you will find a search bar. Type the date in the search bar.

Around the "Trip Issues and Refunds" section, you will find a search bar. Type the date in the search bar.

Step 5: A list of trips will open up for the date, select one trip for which you want a refund back from Uber.

A list of trips will open up for the date, select one trip for which you want a refund back from Uber.

Step 6: Now, select the “I would like a refund” option to initiate the process of submitting a request to claim the refund.

Now, select the “I would like a refund” option to initiate the process of submitting a request to claim the refund.

Step 7: Then, scroll down the page and select an option for which you are seeking a refund.

  1. My driver took a poor route
  2. My pickup or drop-off location was wrong
  3. The route had heavy traffic
  4. Someone else took this trip
  5. I paid a toll or parking fee for my driver
  6. My driver made an unrequested stop
  7. My promo code didn’t work
  8. I was charged a cleaning fee
  9. I had an uberPOOL fare issue
  10. I had a different issue with my charge
Then, scroll down the page and select an option for which you are seeking a refund.

Step 8: Provide as many details as possible to make a strong case in your favor.

Provide as many details as possible to make a strong case in your favor.

Step 9: Finally, click submit and wait for the Uber representative to reach out via email or directly refund you.

Finally, click submit and wait for the Uber representative to reach out via email or directly refund you.

Related: How To Request A Ride In Uber

Bonus Video: How to get a refund from Uber App