How to Dispute a Paypal Purchase
If you missed the window of opportunity to cancel your payment, and their is a problem with your purchase, the best course of action is to file a dispute through Paypal. But before we walk you through the process of filing a dispute in Paypal, you’ll want to make sure you have a valid reason for filing a dispute.
Reasons to File a Dispute with Paypal
We’ve all experienced buyer’s remorse. Maybe you purchased some running shoes, and a few months later decided you don’t need them anymore. Unfortunately, buyer’s remorse isn’t a valid reason to file a dispute. Here are a list of reasons you can open a dispute with Paypal:
- Your order never arrived. If your order never arrived, you’re entitled to a full refund. Paypal will ask the vendor to provide proof of shipment. If the vendor can’t provide it, you’ll get a full refund.
- You received the incorrect item. For example, if you ordered tennis shoes but instead you received a tennis racket, you’re entitled to open a dispute.
- Your item’s condition was misrepresented. For example, if you purchased a phone that was listed as “new”, but it had scratch marks all over it, the condition was clearly misrepresented.
- Your item is missing parts. For example, let’s say you bought a dresser, but two of the drawers were missing. You should file a dispute.
- You received an insufficient quantity. For example, you purchased two electronic chargers, but only received one.
- The item was damaged on the way to its destination. For example, if you purchased a tablet and the screen was cracked.
- You received a counterfeit version of your item. For example, you purchased an expensive gold watch, but the watch you received was made with fake gold.
If any of these issues occurred with your item(s), you are fully entitled to open a dispute via Paypal. Now that you’re confident you’re entitled to open a dispute, let’s go through the steps to get it done.
How to Open a Dispute with Paypal
- Login to your Paypal account
- Click on “Go to Resolution Center” at the bottom of the dropdown.
- Click “Report a Problem”
- Select the item you’d like to dispute