If you’re actively using PayPal, you’re not alone. PayPal’s services are among the most established and trusted forms of online payment today. From easily sending money to friends and family to payment options when making a purchase online, PayPal has become popular worldwide. 

With that said, it’s not uncommon for users to run into issues whether. If it has happened to you, here’s everything you’ll need to know about contacting the PayPal Resolution Center:

When to Contact the PayPal Resolution Center

The PayPal Resolution Center can be used for reporting certain issues that might arise while using their services. Whether you’re someone trying to make a purchase or a merchant collecting payment, the Paypal Resolution Center aims to solve problems such as:

Transaction Problems

This covers both communications with your buyer or seller as well as investigating a transaction issue on your behalf. For example; if a payment was not received, you should hop over to the Paypal Resolution Center to determine where the issue occurred and how to remedy it.

Account Limitations

Sometimes, temporary holds can be placed on your account to prevent you from withdrawing, sending, or receiving money. If this happens, don’t panic, it isn’t necessarily your fault— this can happen when the server detects certain suspicious activity, or there has been some form of violation of PayPal’s Acceptable Use Policy

You can contact the PayPal Resolution Center to remove your account limitation. Unfortunately, in most cases, customer service representatives can’t remove your account limitation over the phone and you must wait to be contacted by PayPal.

For Business Owners

It’s important to make note that two of the top complaints made by merchants are:

  • Sudden account freezes which immediately disables merchants from accepting transactions and withdrawing their money.
  • Poor customer service experiences

Merchants may experience an account limitation if PayPal sees that you have a high number of buyer claims and chargebacks against your account. Chargebacks, in particular, are when a buyer asks their credit card company to refund a charge. This can be done up to 120 days after a purchase has been made and can take up to 75 days to resolve. 

Additionally, if you begin to sell an item and the volume of sales on your account is significantly increased, your account may be limited until PayPal can review to ensure validity.

Unauthorized account activity

If you notice activity on your account that you don’t recognize, like a payment written out to a random Bob Joe, you should report it to the PayPal Resolution Center right away. Before doing so, double-check that it isn’t a subscription or other recurring payment, or from a spouse or family member using your account.

Contacting the PayPal Help Center

PayPal’s Help Center will lead you to Paypal’s Resolution Center, here are the ways to contact them:

By Message

You can message PayPal directly using the PayPal assistant, a virtual bot that can help you with common concerns and questions. If the PayPal assistant is unable to recognize or resolve the particular issue you’re having, it will connect you with an agent. 

Some PayPal users have complained that the response they receive from bots isn’t at all related to the problem they are trying to resolve. This is due to the bots having pre-programmed responses, so if your issue is unique or has many details the bot might not forward you to the right place. Even if it does, you can expect it to be a lengthy process with long wait times before you’ll actually get to speak to a representative.

By Phone

An average wait time of 1-2 hours makes the process of simply calling for customer support feel almost impossible. In fact, it’s extremely difficult to find the contact number on their site as it often encourages you to utilize the Paypal Resolution Center, the chatbot, or community forums instead. Unfortunately, if you do reach a representative, many users complain of poor service. 

PayPal’s customer service is available from 5 am-10 pm on weekdays and from 6 am-8 pm PST on weekends. 

  1. Dial 1-(888) 221-1161 and press #
  2. Enter 2 and say “speak to a representative”

Merchants should contact the Payflow Merchant Support Center Monday – Friday, 8:00 a.m. to 8:00 p.m. CST:

  1. Dial 1-(888) 883-9770

PayPal has exploited their bad reputation for long wait times and poor service by offering merchants higher levels of customer service by creating two packages for a monthly subscription: 

  • 13X7 Enhanced Support– $159 monthly
  • 24X7 Premium Support– $495 monthly

The Better Way to Get Instant PayPal Help

Rather than spend hours on the phone or be forced to chat with a robot, consider making it easy with 6ya. 6ya’s live technical support team that specializes in PayPal Resolution Center help can provide you immediate assistance. With 6ya on your side, you won’t only receive help quickly but you can say goodbye to all the annoyances that come with getting in touch with PayPal’s slow customer service like; long wait times, random disconnections, and navigating automated systems. 

6ya has 30 PayPal eCommerce and Payments experts ready to help in seconds and are available 24 hours a day, 7 days a week. Additionally, they are able to conduct voice or video calls so that you can quickly resolve issues you’re experiencing without long wait times or navigating through different web pages. 

To top it off, 6ya provides expert help in a plethora of areas beyond PayPal including a wide range of other tech services, home appliances and devices, and even auto repair support. Give your ears the gift of never having to suffer through that irritating hold music ever again by using 6ya.