Whether you’re moving to a different provider or you no longer need service, this guide will explain how to cancel Xfinity service in one of four ways.

1. By Phone

One of the most straightforward options to cancel your Xfinity account is calling customer service at 1-800-XFINITY. Their representatives are available 24/7 to assist you.

Unfortunately, all calls are directed to an automated system giving you a number of options that don’t always connect you to an actual person. Customers often experience long wait times, and are forced to talk to multiple sales reps. This means having to repeat yourself numerous times making a process that should be quick, long and tedious.

What Other Customers Are Saying

One customer complained that after canceling service with a representative, they continued to get charged. Multiple calls later, they realized it was never put into the system.

2. Through an Online Chat

If you’re trying to avoid being on the phone for hours, an online chat is an option. In order to cancel your Xfinity service, you’ll have to request to “Chat with an agent” through the Xfinity Assistant, an automated bot that can help you through the process.

What Other Customers Are Saying

One user was able to cancel their Xfinity service using the online chat feature in a record time of 5 minutes, unfortunately, the save/print button on the chat window refused to work and the chat closed immediately afterward. They were left without proof or confirmation of the cancellation. 

Another customer became frustrated after their process took much longer due to a sales rep trying to convince them to keep their Xfinity service.

3. Visit the Xfinity Store

Another way to cancel your Xfinity service is to do so in person. You can find your local Xfinity stores on their site.

This may require a bit of extra time, especially if there is not a store in your area. And even then, hassle-free results aren’t entirely guaranteed.

What Other Customers Are Saying

One customer canceled their Xfinity service at a store with no apparent issues. After having difficulty with another service and deciding to go back to Xfinity, they called back to sign up again, and it turned out the store rep never actually canceled their service. Had they not called to return to Xfinity, they probably would have been billed without realizing it.

4. Complete a Cancellation Form

You can also choose to cancel Xfinity service by mailing a form directly to them. The request includes your first and last name, service address, account number, and phone number and should be sent to:

Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103

Although this may seem a bit old-fashioned, if you’re not super tech-savvy, this may be a good option for you. There may be delays and you likely won’t receive a confirmation of receipt.

What Other Customers Are Saying

One customer submitted a cancellation request and never heard back from Xfinity, only to be charged months after.

Avoid the Hassle

Though there are several ways to cancel Xfinitiy service, each of them comes with their own set of drawbacks. Whether it’s listening to hold music for hours, an inconvenient trip to the store, or long online chats with sales reps, ensuring your Xfinity service is canceled before you’re charged another month can prove more complicated than it seems. 

That’s why in situations like these, you should rely on the help of the professionals at 6ya. With 6ya, there’s no wait times and no transfers to other reps. Don’t go through the hassle of explaining what you need multiple times, or defending your decision to cancel. 

6ya can take care of it easily and immediately. Cancel your Xfinity service over a quick 5-minute call with a tech expert at 6ya and save yourself the unwanted surprises and extra trouble.