How to Cancel an eBay Order [Updated Guide for 2021]
Experiencing buyer’s remorse? Find something better and now you need to cancel an eBay order? The good news is it doesn’t matter if you purchased your item through ‘Buy It Now’ or an auction— the steps are the same. With that said, canceling an eBay order is dependent on how recently you made the purchase.
Canceling An eBay Order Made Within the Last Hour
eBay has a one-hour cancellation window in which you can cancel your order independently, as long as the seller has not already processed and shipped your order. Follow these steps:
Step 1: Click on “My eBay”
Step 2: Click on “Purchase History” and locate the order
Step 3: Click on the “More actions” menu, which should appear as a drop-down next to the item.
Step 4: Select “Cancel order”
Step 5: Click “Submit”
After you submit the cancellation request, it’ll be forwarded to the seller to double-check that the order has not yet been mailed. Once the seller confirms, you should receive two things:
- A cancellation email sent to your email address
- A confirmation under “Messages” on your eBay account
In cases where the seller has shipped the item within one hour, you’ll have to contact the seller directly. This is more likely to happen if you pay for the item immediately. Unfortunately, the seller can delay the refund for up to 10 days. After that period, if you still have not been issued a refund, you can take further action via eBay’s Buyer Protection Program.
In theory, eBay’s one-hour cancellation window should ensure efficiency and less hassle, however, there are some other problems you might encounter. For example; one buyer couldn’t cancel their order within the hour due to a PayPal case being open for it. They then had to go through excruciating waits for the customer service departments of both PayPal and eBay to resolve the issue.
Canceling an eBay Order Made More Than an Hour Ago
To start the cancellation process for orders made over an hour ago, you’ll need to contact the seller directly. The steps are as follows:
Step 1: Click on “My eBay”
Step 2: Click on “Purchase History” and locate the order
Step 3: Click on the “More actions” menu, which should appear as a drop-down next to the item, and select “Contact Seller”
Step 4: Select “Request to cancel this order”
Step 5: Write the reason for cancellation and click “Send” to submit the message to the seller
Step 6: Save a copy of the message until you receive confirmation of the cancellation
After the message is sent, the seller will have three days to respond. Remember, the seller is not obligated to cancel the purchase.
You can watch the process to cancel the eBay order from the buyer here:
Important Information You Should Know
While canceling your eBay order may seem straightforward, there are stipulations to keep in mind:
- Bulk Orders: You can’t cancel singular items within a bulk order. This means that if you ordered multiple items and only want to cancel one, you’ll need to cancel the entire order.
- Filing a Dispute: Although in certain situations, eBay’s resolution center can be helpful, if your aim is to cancel your order ASAP, try to avoid filing a dispute. By filing a dispute, you lose the option of canceling your order with the step above and instead commit yourself to a lengthy dispute process via the resolution center, which involves several days of back-and-forth between yourself, the seller, and eBay.
- Too many cancellations: Canceling multiple orders or failing to cancel and not paying can potentially suspend your eBay buying privileges.
How to retract my bid on eBay?
Retracting a bid is a very tricky process and is subjected to strict conditions. You are more likely to be unable to retract the bid than unbid it on eBay.
Step 1:Check whether you are eligible to retract the bid or not. eBay does not allow its bidders to retract the bids, based on a change of your mind or heart. Though you can always change the bidding if the following situations occur:
- You submitted a wrong bid owing to a typo error. For example, instead of bidding 110$, you submitted 1100$.
- Seller is unreachable
- The description of the item has been changed significantly, and you don’t feel comfortable with your current bid.
Step 2: Now, even if your current situations fall among the above-mentioned conditions, you have to look out for two more conditions before retracting your bid on eBay:
- If more than 12 hours are left for the concerned auction to end: You will be allowed to retract all the biddings.
- If less than 12 hours are left for the concerned auction to end: Then, you will be allowed to only retract the bids that you submitted in the last hour, the most
Step 3: After checking all the prerequisites to retract the bidding from your eBay account. Click on this link to directly go to the bid retraction page.
Step 4: Enter the item number in question. You can get the item number from the auction page for your account.
Step 5: Select a reason for retracting your bid.
Step 6: Finally, click on, “Retract Bid” button to retract your bid on eBay.
Note: eBay will take the final call on your request to retract the bid. You will receive info if your request will be processed or not.
If eBay denies you from retracting your bid on eBay, you can always reach out to the seller to help you out.
How to request a refund from Ebay?
Before requesting a refund on eBay, keep in mind that you can only ask for a refund if the following situations occur:
- Received item is damaged or faulty
- Received item does not match the description or the shown images on the Ebay website
But, if you want a refund for any other reason, then the seller would have to approve your request.
Now, let’s talk about how you can ask for a refund from eBay.
Step 1: Open up the eBay website in your web browser and log in to your account.
Step 2: Click on the “My eBay” button that you can see near the top right corner of your screen. This will trigger a drop-down menu.
Step 3: From the drop-down menu, select, “Purchase History” option to open up your purchase history for your eBay account.
Step 4: From the purchase history, select the product for which you have decided to request a refund.
Step 5: Then, for the respective purchase you will find a “More Action” button on the right side of your screen. This will trigger a drop-down menu.
Step 7: From the drop-down menu, select the “Return this Item” option from the menu.
Step 7: Now a new webpage will appear in front of your screen. Here, select a reason to return the item.
Step 8: Then, click on “Request a return”, which will send a request to the seller. Most probably the seller will respond within the 3 days. If for any reason the seller fails to respond to your request within the 3 days you can ask eBay to resolve the matter.
Note: If the seller accepts your request to refund the item then you will be required to return the eBay within 5 business days.
Seller will cover the return shipping cost if the product received is damaged, faulty or wrong. In some cases where the seller has mentioned covering the return cost for all return requests, the return shipping cost will be covered by the seller.
If nothing of such nature is mentioned, you will be required to cover the cost for return shipment if the product is not damaged, faulty or wrong.
Does ebay charge buyers for cancelling orders?
If the product is not damaged, faulty, or wrong, the buyer is obliged to pay for the return shipment, if not covered by the seller.
And as per Ebay’s Buyer Abusive Policy, if you are found guilty of frequent cancellation, you can be restrained from various perks, such as pay on delivery or cash on delivery.
Are There Consequences with eBay Order Cancelations?
If you paid via PayPal, then canceling the eBay order will mean losing the paid PayPal fees for no reason.
Buyer-request-cancelation generally costs time on all fronts, though financially only the back and forth shipment cost is lost.
But, Seller-requested cancelations, can face selling penalties and earn a bad online reputation.
Avoid the Stress
Contacting the seller, arranging for the refund, and ensuring your account is unscathed can be a tiresome and stressful process, especially when attempting to cancel within 60 minutes. That’s why relying on experts to streamline the process is the answer.
6ya’s team of professionals is at your beckoning call at any hour of the day. By using 6ya you’ll be immediately connected to an expert that will help you navigate the process- no transfers, no wait times.
Stop wasting time endlessly searching for accurate advice on internet forums. Instead, enlist the help of 6ya and you can rest assured knowing that your eBay order, as well as the rest of your worst tech nightmares, are canceled for good.