A-to-Z guider on Zelle transactions.
Zelle doesn’t ask you for the recipient’s bank details and doesn’t put any limit on the receiving amount.
These two parameters have made Zelle win such a big audience, in a very small time period, to provide its services.
The only cons with Zelle are; no fraud protection (but, you can ask your bank for chargeback), and only supports US bank accounts. So, you cannot make payment worldwide, or replace PayPal, and Payoneer, with it.
But, if you are a freelancer in the US, Zelle is very beneficial for you, because you are mostly going to be at the receiving end.
So, go through our guide to understand the nitty-gritty of the working of Zelle.
How to receive money from Zelle?
If you have not created your Zelle account yet, and have received payment via Zelle. Then, to accept the payment in your bank account follow the following process:
Step 1: Tap on the Zelle link received.
Step 2: Select your bank or credit union from the list on the screen.
Step 3: Afterwards, you will be required to follow the prompts to enroll in Zelle, and receive the payment.
Note: If you fail to enroll in Zelle within 14 days of receiving the payment, the payment will expire, and the amount will be refunded into the sender’s account.
In case you are facing any other problem regarding receiving the transaction, contact Customer Support.
How to cancel the pending Zelle payment online via your bank website?
Step 1: Head to the website of your bank account. Select Send Money from the top menu bar, then select, Send Money with Zelle® or Send to Account.
Step 2: Opt for the “Actions section”, then select Transactions Timeline.
Step 3: Opt for the “Scheduled tab” to access a full list of your scheduled transactions.
Step 4: Click Cancel payment for the scheduled payment that you want to cancel.
How to cancel the pending Zelle payment via your bank app?
Step 1: Launch your bank account, connected with Zelle. Tap Send money visible near the bottom of the screen.
Step 2: Select, Activity < Scheduled, to access all the scheduled transactions. Select the transaction that you want to cancel.
Step 3: Finally, look for Cancel Payment, for the transaction, and hit it.
Note: In case the payment is missing from the scheduled transaction, then the payment is in process. And you can only contact the bank and ask for a chargeback if you can prove the transaction is fraud.
Can You Cancel a Zelle Payment via Zelle app?
Step 1: Head to the Zelle app on your device.
Step 2: Tap on the “Zelle Experience” option
Step 3: Go to the Activity page
Step 4: Look for the pending transaction you want to cancel
Step 5: For the transaction to be canceled, hit “Cancel This Payment”
Can You Chargeback on Zelle Payment?
If you paid for a product or service. But didn’t receive anything in exchange, you are probably a victim of fraud. And if you have the proof of the payment, then do ask your payment, to charge back the transaction, made via Zelle.