Just removed the Duke Energy connection and want a refund?

Well, getting a refund from Duke Energy is not as hard as it used to be. Just follow the given below process, and makes sure that you have paid any pending bill on time, and have the proof of it.

How To Request a Duke Progress Energy Deposit Refund Online?

Step 1: Access the https://www.duke-energy.com/customer-service page.

Step 2: Then go to the “Contact Us” section near the bottom of the opened page on your web browser.

Step 3: Here, click the “Email” option to open up more options. 

Step 4: Select, “Email Us”.

Step 5: Provide the information required in the opening on your screen.

Step 6: Lastly, verify yourself as a human, and hit, “Submit”.

How To Request a Duke Energy Refund via a Phone Call?

Step 1: Pick up your phone and dial the following number during the business hours:

  1. (800) 452-2777 for home users
  2. (866) 582-6345 for business users

Step 2: Ask the representative to process the refund for your account.

Step 3: Cooperate with the representative instructions and claim your refund.

How To Request a Duke Energy Refund via a Letter?

Step 1: Pick a paper and either type or write an application requesting a refund from Duke Energy.

Step 2: Within the application, provide all the information regarding your account with Duke Energy.

Step 3: Request the application to process the refund to the mentioned account.

Step 4: And mail the application to the following address: Duke Energy Progress, P.O. Box 1003, Charlotte, NC 28201-1003

How Long Will It Take To Receive the Duke Energy Deposit Refund?

Duke Energy might take 14-21 days to send you the cheque, depending on the date the cheques were issued.

How Can You Check the Status of Your Refund Request?

In case you have any inquiries about your refund process, call the following number depending on the service that you were utilizing from Duke Energy.

  • (800) 452-2777 for private users
  • (866) 582-6345 for business users