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Instant Help from Global Star Software Game Console Technicians

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Excellent Rating
4.42 of 5
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Excellent Rating
4.42 of 5
WHY USE 6YA?
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Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped Mark B.
Sid called me immediately after requesting support. He was very friendly and spoke clearly. I had him on speaker talking with my sons and I given MY lack of knowledge about Xbox. We didn't resolve the problem yet but he gave great advice on some things to try that invole me getting parts from my cable provider. I like the fact I will be able to reach him in the future with a follow up. Hoping for the best. Thank you!
5 of 5
May-18-2020
Sid called me immediately after requesting support. He was very friendly and spoke clearly. I had him on speaker talking with my sons and I given MY lack of knowledge about Xbox. We didn't resolve the problem yet but he gave great advice on some things to try that invole me getting parts from my cable provider. I like the fact I will be able to reach him in the future with a follow up. Hoping for the best. Thank you!
helped Andre R.
If there was extension numbers for him how always have it
5 of 5
May-12-2020
If there was extension numbers for him how always have it
helped Camryn D.
He wasn’t able to help but was very kind
5 of 5
Apr-15-2020
He wasn’t able to help but was very kind
helped PATRICIA B.
Very helpful, patient, courteous, and responded immediately. Thanks
5 of 5
Apr-09-2020
Very helpful, patient, courteous, and responded immediately. Thanks
helped Eric Y.
Dispite inability due to my ps4 having bad software, very helpful and great convertasionalist.
5 of 5
Dec-08-2019
Dispite inability due to my ps4 having bad software, very helpful and great convertasionalist.

Contacting Global Star Software support or customer service

Global Star Software customer support and customer service can be contacted via phone, email, and chat. Like most companies, Global Star Software uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Global Star Software customer support agents receive basic training to support Global Star Software products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Global Star Software support agents have templated and scripted answers to common questions. If Global Star Software agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Global Star Software can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Global Star Software uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Global Star Software?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Global Star Software, 6YA Experts are independent contractors who do not have any access to Global Star Software customer information or purchases.

While 6YA Experts can provide effective help on any Global Star Software product or service, they do not have access to your Global Star Software account and can’t assist with billing, or any non technical issue you have with Global Star Software.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Global Star Software agents.

What is 6YA’s relationship with Global Star Software?

6YA and Global Star Software are not related. While 6YA Experts can provide help and support on most Global Star Software products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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