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Instant Help from Lifespan Exercise Equipment Technicians

over the Phone or Video

Excellent Rating
4.67 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
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Excellent Rating
4.67 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped Alyson H.
Friendly and super simple fix! Thank you
5 of 5
Feb-24-2019
Friendly and super simple fix! Thank you
helped Elaine H.
He was very informative and extremely helpful by explaing the issue in great detail!
5 of 5
Jun-10-2018
He was very informative and extremely helpful by explaing the issue in great detail!
helped Jeff M.
very helpful and wise and very outgoing very good person
5 of 5
Jun-03-2018
very helpful and wise and very outgoing very good person
helped Jeremy T.
gentleman sounded very up to date with my problem. after I explained what my treadmill was doing he didn't ask anymore questions, he just went right into ways to fix it, which I thought. was great because we didn't waste time trying to get on the same page. he just knew what to do from what I told him. gonna try it and see if it works.
5 of 5
Jun-01-2018
gentleman sounded very up to date with my problem. after I explained what my treadmill was doing he didn't ask anymore questions, he just went right into ways to fix it, which I thought. was great because we didn't waste time trying to get on the same page. he just knew what to do from what I told him. gonna try it and see if it works.
helped Porrita C.
Shawn was great. He called within one minute and walked me through the process.
5 of 5
May-10-2018
Shawn was great. He called within one minute and walked me through the process.

Contacting Lifespan support or customer service

Lifespan customer support and customer service can be contacted via phone, email, and chat. Like most companies, Lifespan uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Lifespan customer support agents receive basic training to support Lifespan products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Lifespan support agents have templated and scripted answers to common questions. If Lifespan agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Lifespan can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Lifespan uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

Since their agents are not actual Repairmen, they are unable to provide any diagnostics or troubleshooting over the phone. Most callers to Lifespan customer support will be advised to schedule an in-person visit by a local repairman. Depending on your circumstances the Repair shop may charge you hundreds of dollars for your visit, even if your product is within warranty. Additionally the repairman will only arrive 3-5 business days later, during regular business hours.

How is getting help from 6YA different from Lifespan?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Repairmen have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real Repairman who is getting paid to take their call.

Our Repairmen are motivated to save you money, and avoid the hassle of going to the repair shop. With a 6YA Repairman you can resolve your issue in minutes, instead of waiting for hours & days for the repairman to diagnose your problem & fix it. A consultation with our Repairman could save you hundreds of dollars in repairs. With 6YA, customers will never be recommended unnecessary repairs or expensive warranty products.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide a professional and unbiased help, which will often be more effective than the scripted and templated answers from Lifespan agents.

What is 6YA’s relationship with Lifespan?

6YA and Lifespan are not related. While 6YA Experts can provide help and support on most Lifespan products, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving repair issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created that uses several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold.

We strongly believe that customers who encounter repair issues, should be provided help in seconds. Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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12 Lifespan Exercise Equipment Technicians are online