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Instant Help from WeChat Experts

over the Phone or Video

Average Rating
3.92 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
WHY USE 6YA?
24/7 Live Support
Save hundreds of $$$
Unlimited Help
Average Rating
3.92 of 5
WHY USE 6YA?
24/7 Live Support
Save hundreds of $$$
Unlimited Help
Talk to a Expert
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What people are saying about 6ya Experts
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helped Esther S.
VERY KIND AND HELPFUL PUT MY MIND AT EASE.
4 of 5
Oct-19-2021
VERY KIND AND HELPFUL PUT MY MIND AT EASE.
avatar
helped Romayne D.
She was helpful and courteous, but she seemed distracted. She was pleasant.
4 of 5
Oct-19-2021
She was helpful and courteous, but she seemed distracted. She was pleasant.
avatar
helped Romayne D.
A pleasant and resourceful helper who I was glad to speak with. Thanks so much.
5 of 5
Oct-17-2021
A pleasant and resourceful helper who I was glad to speak with. Thanks so much.
avatar
helped Marianne G.
got a customer support number hope it works
4 of 5
Oct-16-2021
got a customer support number hope it works
avatar
helped Helene G.
The second assistant was fantastic He solved the problems
5 of 5
Oct-15-2021
The second assistant was fantastic He solved the problems
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Contacting WeChat support or customer service

WeChat customer support and customer service can be contacted via phone, email, and chat. Like most companies, WeChat uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. WeChat customer support agents receive basic training to support WeChat products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, WeChat support agents have templated and scripted answers to common questions. If WeChat agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since WeChat can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, WeChat uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from WeChat?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike WeChat, 6YA Experts are independent contractors who do not have any access to WeChat customer information or purchases.

While 6YA Experts can provide effective help on any WeChat product or service, they do not have access to your WeChat account and can’t assist with billing, or any non technical issue you have with WeChat.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from WeChat agents.

What is 6YA’s relationship with WeChat?

6YA and WeChat are not related. While 6YA Experts can provide help and support on most WeChat products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

32 WeChat Customer Service Experts are online
what do you need help with ?
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32 WeChat Customer Service Experts are online
what do you need help with ?