Top Reasons
20%
Payments and Charges
10%
Staff
8%
Activation/Cancellation
7%
Request for Information
55%
Other
Customer service
Top Reasons
20%
Payments and Charges
10%
Staff
8%
Activation/Cancellation
7%
Request for Information
55%
Other
Phone Info | Details |
Phone number to dial | 800-922-0204 |
Call-back avaliable | YES |
Call picked up by a real person | YES |
Department you're calling | Customer service |
Call center hours | Mon-Fri 7am-11pm, Sat-Sun 8am-9pm local time |
Best time to dial | 8:15am |
Average wait | 6 minutes |
Alternate methods | phone, chat, web, facebook, twitter |
Contact Information | Average Wait Time Avg. Wait Time |
New Customers 888-910-4366 | N/A |
Technical Support 866-221-4096 | N/A |
Business Solutions 800-526-3178 | N/A |
Customer Service 611 | N/A |
Customer Service 800-852-1922 | N/A |
International Customer Service 908-559-4899 | N/A |
Customer Service 888-262-1999 | N/A |
Enterprise Business 877-297-7816 | N/A |
Public Sector 855-343-7283 | N/A |
Public Sector 877-288-9473 | N/A |
Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing 800-837-4966 | N/A |
Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing 888-200-4388 | N/A |
Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing 844-837-2262 | N/A |
Sales 800-465-4054 | N/A |
Sales 800-225-5499 | N/A |
Small And Medium Business 888-328-8033 | N/A |
Small And Medium Business 800-274-8002 | N/A |
noticeofdispute@verizon.com noticeofdispute@verizon.com | N/A |
New Customers: 888-910-4366
Technical Support: 866-221-4096
Business Solutions: 800-526-3178
Customer Service: 611
Customer Service: 800-852-1922
International Customer Service: 908-559-4899
Customer Service: 888-262-1999
Enterprise Business: 877-297-7816
Public Sector: 855-343-7283
Public Sector: 877-288-9473
Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing: 800-837-4966
Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing: 888-200-4388
Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing: 844-837-2262
Sales: 800-465-4054
Sales: 800-225-5499
Small And Medium Business: 888-328-8033
Small And Medium Business: 800-274-8002
Verizon customer support and customer service can be contacted via phone, email, and chat. Like most companies, Verizon uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Verizon customer support agents receive basic training to support Verizon products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Verizon support agents have templated and scripted answers to common questions. If Verizon agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Verizon can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Verizon uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Verizon, 6YA Experts are independent contractors who do not have any access to Verizon customer information or purchases.
While 6YA Experts can provide effective help on any Verizon product or service, they do not have access to your Verizon account and can’t assist with billing, or any non technical issue you have with Verizon.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Verizon agents.
6YA and Verizon are not related. While 6YA Experts can provide help and support on most Verizon products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Verizon issues
New Customers: 888-910-4366
Technical Support: 866-221-4096
Business Solutions: 800-526-3178
Customer Service: 611
Customer Service: 800-852-1922
International Customer Service: 908-559-4899
Customer Service: 888-262-1999
Enterprise Business: 877-297-7816
Public Sector: 855-343-7283
Public Sector: 877-288-9473
Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing: 800-837-4966
Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing: 888-200-4388
Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing: 844-837-2262
Sales: 800-465-4054
Sales: 800-225-5499
Small And Medium Business: 888-328-8033
Small And Medium Business: 800-274-8002