T-Mobile Customer Service

T-Mobile

800-937-8997

Customer service

T-Mobile Wait Time

Avg. Wait
24mins
on hold with T-Mobile
Skip the wait!
Best Time to Call
7:30am
Hours: Mon-Sun 6am-10pm EST
Get Help Now Instead!

How Effective is T-Mobile Customer Service?

Issues Resolved
8%
How often T-Mobile resolves issues
N/A
Get better support!
Avg. Call Duration
17:56mins
How long it takes T-Mobile to resolve
N/A
Too slow? Fix it now!

Why People are Contacting T-Mobile

Top Reasons

18%

Payments and Charges

14%

Staff

9%

Product/Service

9%

Request for Information

50%

Other

Reasons customers like you tried contacting T-Mobile recently

15 Apr, 2021
15 Apr, 2021
15 Apr, 2021
14 Apr, 2021
14 Apr, 2021
12 Apr, 2021
12 Apr, 2021
12 Apr, 2021

T-Mobile: 800-937-8997 Information

Phone Info Details
Phone number to dial 800-937-8997
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sun 6am-10pm EST
Best time to dial 7:30am
Average wait 24 minutes
Alternate methods phone, chat, web, twitter, facebook

More T-Mobile Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

877-746-0909

N/A

Pre Paid Customer Service

877-778-2106

N/A

Order Help

800-672-5390

N/A

Corporate Offices

425-378-4000

N/A

Technical Support

877-453-1304

N/A

Porting

877-207-8169

N/A

Business Accounts

888-537-4242

N/A

T-Mobile Contact Info

T-Mobile Phone Number T-Mobile Email Support T-Mobile on Social Media T-Mobile Customer Service T-Mobile General Contact Info

T-Mobile Phone Numbers

Customer Service: 877-746-0909

Pre Paid Customer Service: 877-778-2106

Order Help: 800-672-5390

Corporate Offices: 425-378-4000

Technical Support: 877-453-1304

Porting: 877-207-8169

Business Accounts: 888-537-4242

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Contacting T-Mobile support or customer service

T-Mobile customer support and customer service can be contacted via phone, email, and chat. Like most companies, T-Mobile uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. T-Mobile customer support agents receive basic training to support T-Mobile products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, T-Mobile support agents have templated and scripted answers to common questions. If T-Mobile agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since T-Mobile can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, T-Mobile uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from T-Mobile?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike T-Mobile, 6YA Experts are independent contractors who do not have any access to T-Mobile customer information or purchases.

While 6YA Experts can provide effective help on any T-Mobile product or service, they do not have access to your T-Mobile account and can’t assist with billing, or any non technical issue you have with T-Mobile.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from T-Mobile agents.

What is 6YA’s relationship with T-Mobile?

6YA and T-Mobile are not related. While 6YA Experts can provide help and support on most T-Mobile products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact T-Mobile!

6ya Experts have helped thousands of users with T-Mobile issues

Talk to an Expert in seconds!

17 T-Mobile Experts are online

T-Mobile Contact Info

T-Mobile Phone Number T-Mobile Email Support T-Mobile on Social Media T-Mobile Customer Service T-Mobile General Contact Info

T-Mobile Phone Numbers

Customer Service: 877-746-0909

Pre Paid Customer Service: 877-778-2106

Order Help: 800-672-5390

Corporate Offices: 425-378-4000

Technical Support: 877-453-1304

Porting: 877-207-8169

Business Accounts: 888-537-4242

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
17 T-Mobile Experts are online
17 T-Mobile Experts are online
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