Optimum Customer Service

Optimum

888-276-5255

Customer service

Optimum Wait Time

Avg. Wait
16mins
on hold with Optimum
Skip the wait!
Best Time to Call
8:30am
Hours: 24 hours, 7 days
Get Help Now Instead!

How Effective is Optimum Customer Service?

Issues Resolved
11%
How often Optimum resolves issues
N/A
Get better support!
Avg. Call Duration
09:16mins
How long it takes Optimum to resolve
N/A
Too slow? Fix it now!

Why People are Contacting Optimum

Top Reasons

27%

Payments and Charges

13%

Staff

12%

Product/Service

4%

Request for Information

44%

Other

Optimum: 888-276-5255 Information

Phone Info Details
Phone number to dial 888-276-5255
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:30am
Average wait 16 minutes
Alternate methods phone, chat, web

More Optimum Contact Information

Contact Information Average Wait Time Avg. Wait Time

Moving & Address Change Concierge

877-318-2092

1 minutes

Customer Service

877-584-2495

1 minutes

New Customers

833-926-3027

1 minutes

Cablevision Customer Service

800-877-8849

2 minutes

Purchasing

203-847-6666

26 minutes

New Customer Concierge

888-715-3291

2 minutes

International Customer Service

917-529-5500

13 minutes

Customer Service

http://www.optimum.net/chat

38 minutes

Customer Service

http://optimum.custhelp.com/app/ask

2 hours

optimumapp@cablevision.com

optimumapp@cablevision.com

N/A

dmca@cv.net

dmca@cv.net

N/A

Optimum Contact Info

Optimum Phone Number Optimum Email Support Optimum on Social Media Optimum Customer Service Optimum General Contact Info

Optimum Phone Numbers

Moving & Address Change Concierge: 877-318-2092

Customer Service: 877-584-2495

New Customers: 833-926-3027

Cablevision Customer Service: 800-877-8849

Purchasing: 203-847-6666

New Customer Concierge: 888-715-3291

International Customer Service: 917-529-5500

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Contacting Optimum support or customer service

Optimum customer support and customer service can be contacted via phone, email, and chat. Like most companies, Optimum uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Optimum customer support agents receive basic training to support Optimum products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Optimum support agents have templated and scripted answers to common questions. If Optimum agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Optimum can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Optimum uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Optimum?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Optimum, 6YA Experts are independent contractors who do not have any access to Optimum customer information or purchases.

While 6YA Experts can provide effective help on any Optimum product or service, they do not have access to your Optimum account and can’t assist with billing, or any non technical issue you have with Optimum.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Optimum agents.

What is 6YA’s relationship with Optimum?

6YA and Optimum are not related. While 6YA Experts can provide help and support on most Optimum products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Optimum!

6ya Experts have helped thousands of users with Optimum issues

Talk to an Expert in seconds!

11 Optimum Experts are online

Optimum Contact Info

Optimum Phone Number Optimum Email Support Optimum on Social Media Optimum Customer Service Optimum General Contact Info

Optimum Phone Numbers

Moving & Address Change Concierge: 877-318-2092

Customer Service: 877-584-2495

New Customers: 833-926-3027

Cablevision Customer Service: 800-877-8849

Purchasing: 203-847-6666

New Customer Concierge: 888-715-3291

International Customer Service: 917-529-5500

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
11 Optimum Experts are online
11 Optimum Experts are online
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