Cox Communications Customer Service

Cox Communications

800-234-3993

Customer service

Cox Communications Wait Time

Avg. Wait
7mins
on hold with Cox Communications
Skip the wait!
Best Time to Call
8:45am
Hours: Mon-Fri 8am-8pm, Sat 9am-6pm EST
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How Effective is Cox Communications Customer Service?

Issues Resolved
N/A
How often Cox Communications resolves issues
N/A
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Avg. Call Duration
N/A
How long it takes Cox Communications to resolve
N/A
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Cox Communications: 800-234-3993 Information

Phone Info Details
Phone number to dial 800-234-3993
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-8pm, Sat 9am-6pm EST
Best time to dial 8:45am
Average wait 7 minutes
Alternate methods phone, twitter, web

More Cox Communications Contact Information

Contact Information Average Wait Time Avg. Wait Time

Deals & Packages Concierge

888-858-0822

N/A

New Customer Concierge

888-715-3291

N/A

Moving & Address Change Concierge

877-318-2092

N/A

New Customers

855-680-3750

N/A

Customer Service

888-566-7751

N/A

Customer Service

703-378-8422

N/A

Cox Communications Contact Info

Cox Communications Phone Number Cox Communications Email Support Cox Communications on Social Media Cox Communications Customer Service Cox Communications General Contact Info

Cox Communications Phone Numbers

Deals & Packages Concierge: 888-858-0822

New Customer Concierge: 888-715-3291

Moving & Address Change Concierge: 877-318-2092

New Customers: 855-680-3750

Customer Service: 888-566-7751

Customer Service: 703-378-8422

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Contacting Cox Communications support or customer service

Cox Communications customer support and customer service can be contacted via phone, email, and chat. Like most companies, Cox Communications uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Cox Communications customer support agents receive basic training to support Cox Communications products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Cox Communications support agents have templated and scripted answers to common questions. If Cox Communications agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Cox Communications can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Cox Communications uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Cox Communications?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Cox Communications, 6YA Experts are independent contractors who do not have any access to Cox Communications customer information or purchases.

While 6YA Experts can provide effective help on any Cox Communications product or service, they do not have access to your Cox Communications account and can’t assist with billing, or any non technical issue you have with Cox Communications.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Cox Communications agents.

What is 6YA’s relationship with Cox Communications?

6YA and Cox Communications are not related. While 6YA Experts can provide help and support on most Cox Communications products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Cox Communications!

6ya Experts have helped thousands of users with Cox Communications issues

Talk to an Expert in seconds!

11 Cox Communications Experts are online

Cox Communications Contact Info

Cox Communications Phone Number Cox Communications Email Support Cox Communications on Social Media Cox Communications Customer Service Cox Communications General Contact Info

Cox Communications Phone Numbers

Deals & Packages Concierge: 888-858-0822

New Customer Concierge: 888-715-3291

Moving & Address Change Concierge: 877-318-2092

New Customers: 855-680-3750

Customer Service: 888-566-7751

Customer Service: 703-378-8422

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
11 Cox Communications Experts are online
11 Cox Communications Experts are online
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