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Instant Help from Microsoft Technicians

over the Phone or Video

Average Rating
3.97 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
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Average Rating
3.97 of 5
WHY USE 6YA?
24/7 Live Support
Save hundreds of $$$
Unlimited Help
Talk to a Technician
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What people are saying about 6ya Experts
helped Brian M.
Alfred was an enormous help! A truly nice guy that cares for his clients!
5 of 5
May-15-2021
Alfred was an enormous help! A truly nice guy that cares for his clients!
helped Nancy B.
extremely helpful, professional & very knowledgable!!!
5 of 5
May-14-2021
extremely helpful, professional & very knowledgable!!!
helped Linda H.
He did not have the info to my question but provided a phone number to call to reach the appropreate people
5 of 5
May-14-2021
He did not have the info to my question but provided a phone number to call to reach the appropreate people
helped Lisa D.
He went over and beyond to help me. Wish there were more people like Cleveland.
5 of 5
May-14-2021
He went over and beyond to help me. Wish there were more people like Cleveland.
helped Amy R.
I enjoyed working with Jeremy. He worked with all possible ways to figure it out. He’s a a champ!!!
5 of 5
May-14-2021
I enjoyed working with Jeremy. He worked with all possible ways to figure it out. He’s a a champ!!!
Popular issues we help users with
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Contacting Microsoft support or customer service

Microsoft customer support and customer service can be contacted via phone, email, and chat. Like most companies, Microsoft uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Microsoft customer support agents receive basic training to support Microsoft products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Microsoft support agents have templated and scripted answers to common questions. If Microsoft agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Microsoft can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Microsoft uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Microsoft?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Microsoft, 6YA Experts are independent contractors who do not have any access to Microsoft customer information or purchases.

While 6YA Experts can provide effective help on any Microsoft product or service, they do not have access to your Microsoft account and can’t assist with billing, or any non technical issue you have with Microsoft.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Microsoft agents.

What is 6YA’s relationship with Microsoft?

6YA and Microsoft are not related. While 6YA Experts can provide help and support on most Microsoft products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

38 Microsoft Customer Service Experts are online
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38 Microsoft Customer Service Experts are online