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Instant Help from DirectTV Technicians

over the Phone or Video

Excellent Rating
4.53 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
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Excellent Rating
4.53 of 5
WHY USE 6YA?
24/7 Live Support
Save hundreds of $$$
Unlimited Help
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What people are saying about 6ya Experts
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helped Edoardo C.
he spent a lot of time with me on the call
5 of 5
Oct-23-2018
he spent a lot of time with me on the call
avatar
helped Glenn M.
Daniel was very nice but my problem was beyond his scope of expertise.
4 of 5
Jul-12-2018
Daniel was very nice but my problem was beyond his scope of expertise.
avatar
helped Jessica W.
Was very nice and easy to talk to seemed to know his stuff. I wish I would have found this app months ago
5 of 5
May-21-2018
Was very nice and easy to talk to seemed to know his stuff. I wish I would have found this app months ago
avatar
helped Gary P.
thank you you are a great help I will let you know on that camera system & the suv, Isuzu rodeo 2003 & God bless you & your family sincerely Mr.Gary W.Parks
5 of 5
May-15-2018
thank you you are a great help I will let you know on that camera system & the suv, Isuzu rodeo 2003 & God bless you & your family sincerely Mr.Gary W.Parks
avatar
helped Vaughan R.
Very well versed in security. Helped a lot. Thank you.
5 of 5
Mar-29-2018
Very well versed in security. Helped a lot. Thank you.
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Contacting DirectTV support or customer service

DirectTV customer support and customer service can be contacted via phone, email, and chat. Like most companies, DirectTV uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. DirectTV customer support agents receive basic training to support DirectTV products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, DirectTV support agents have templated and scripted answers to common questions. If DirectTV agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since DirectTV can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, DirectTV uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

Since their agents are not actual Repairmen, they are unable to provide any diagnostics or troubleshooting over the phone. Most callers to DirectTV customer support will be advised to schedule an in-person visit by a local repairman. Depending on your circumstances the Repair shop may charge you hundreds of dollars for your visit, even if your product is within warranty. Additionally the repairman will only arrive 3-5 business days later, during regular business hours.

How is getting help from 6YA different from DirectTV?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Repairmen have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real Repairman who is getting paid to take their call.

Our Repairmen are motivated to save you money, and avoid the hassle of going to the repair shop. With a 6YA Repairman you can resolve your issue in minutes, instead of waiting for hours & days for the repairman to diagnose your problem & fix it. A consultation with our Repairman could save you hundreds of dollars in repairs. With 6YA, customers will never be recommended unnecessary repairs or expensive warranty products.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide a professional and unbiased help, which will often be more effective than the scripted and templated answers from DirectTV agents.

What is 6YA’s relationship with DirectTV?

6YA and DirectTV are not related. While 6YA Experts can provide help and support on most DirectTV products, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving repair issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created that uses several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold.

We strongly believe that customers who encounter repair issues, should be provided help in seconds. Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

33 DirectTV Customer Service Experts are online
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33 DirectTV Customer Service Experts are online
what do you need help with ?