WebMD is a pioneer in the health and medical domain. With over 120 million visitors per month, it isn’t surprising that WebMD receives numerous customer requests.
Best methods to contact WebMD
WebMD offers limited methods for users to get in touch with customer support. WebMD’s Online help desk is available to users. You can contact the helpdesk via customercare.webmd.com.
Contacting WebMD Customer Support
There are various reasons for users to contact WebMD. These include:
- Requesting returns
- Cancel/change/track orders
- General complaints
Tips for contacting WebMD Customer Service
- The help desk is available 24 hours, 7 days. Make sure to contact WebMD around 1 PM.
- Keep relevant documents handy. If you’re facing an error in operating the website, take a screenshot of the issue. You might be asked to produce them later.
Customer reactions to contacting WebMD Customer Service
A fraction of users have registered their complaints regarding receiving emails even after unsubscribing from the website. Besides, the general reviews are mostly positive and satisfactory.
Issues resolved by WebMD Customer Service
Issues resolved by WebMD customer service include:
- Help in canceling or changing the order
- Tracking package
- Complaints regarding the website or overall service
Call with WebMD Unsuccessful? Follow the steps below
If you feel that your request is not being answered properly or ignored, don’t worry. You still have other options:
- Post your request using the same method again. Politely explain why you are unsatisfied with the resolution provided and what you want from them.
- Apart from the help desk, you may also try the live chat and email support feature.
- Social media is a good place to seek advice from specialists and other users. WebMD is also available on Facebook and Twitter. You can put your issues over there and someone might be able to help resolve your issues.
Contacting webmd support or customer service
webmd customer support and customer service can be contacted via phone, email, and chat. Like most companies, webmd uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. webmd customer support agents receive basic training to support webmd products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, webmd support agents have templated and scripted answers to common questions. If webmd
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since webmd can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, webmd uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from webmd?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
webmd, 6YA Experts are independent contractors who do not have any access to webmd customer information or purchases.
While 6YA Experts can provide effective help on any webmd product or service, they do not have access to your webmd account and
can’t assist with billing, or any non technical issue you have with webmd.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from webmd
What is 6YA’s relationship with webmd?
6YA and webmd are not related. While 6YA Experts can provide help and support on most webmd products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.