Contact Netflix

Netflix

888-638-3549

Customer service

Alternative Netflix Contact Methods

Netflix Wait Time

Avg. Wait
14mins
on hold with Netflix
Skip the wait!
Best Time to Call
8:15am
Hours: 24 hours, 7 days
Get Help Now Instead!

How Effective is Netflix Customer Service?

Issues Resolved
24%
How often Netflix resolves issues
N/A
Get better support!
Avg. Call Duration
03:57mins
How long it takes Netflix to resolve
N/A
Too slow? Fix it now!

Why People are Contacting Netflix

Top Reasons

22%

Payments and Charges

17%

Account

10%

Activation/Cancellation

9%

Product/Service

42%

Other

Reasons customers like you tried contacting Netflix recently

15 Apr, 2021
15 Apr, 2021
15 Apr, 2021
14 Apr, 2021
14 Apr, 2021
14 Apr, 2021
14 Apr, 2021
14 Apr, 2021

Netflix: 888-638-3549 Information

Phone Info Details
Phone number to dial 888-638-3549
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:15am
Average wait 14 minutes
Alternate methods phone, chat, web, twitter

More Netflix Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

800-585-8131

12 minutes

New Customers

866-579-7172

23 minutes

Member Services

888-357-1516

2 minutes

Customer Service

https://contactus.netflix.com/help

3 minutes

Customer Service

https://help.netflix.com/help

3 hours

Customer Service

866-579-7115

N/A

Customer Service

844-505-2993

N/A

Customer Service

+61 180-038-3368

N/A

Customer Service

+44 800-096-8879

N/A

Netflix Contact Info

Netflix Phone Number Netflix Email Support Netflix on Social Media Netflix Customer Service Netflix General Contact Info

Netflix Phone Numbers

Customer Service: 800-585-8131

New Customers: 866-579-7172

Member Services: 888-357-1516

Customer Service: 866-579-7115

Customer Service: 844-505-2993

Customer Service: +61 180-038-3368

Customer Service: +44 800-096-8879

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Everything you need to know about Contacting Netflix

Netflix is one of the most popular video streaming services across the United States. With a customer base ning across 148 million Netflix users, Netflix stays busy trying to resolve customer issues.

Best Methods to Contact Netflix

Netflix offers various methods for customers to get in touch with their support team.

In total, there are three efficient ways to contact Netflix. These include:

  • Netflix offers a toll-free number for users across the globe to get in touch with a team rep. The first best way to contact Netflix is dialing 888-638-3549. The average waiting time is 15 mins.
  • You can also dial 800-585-8131 and 888-357-1516 to enquire about member services. New users can also ring at 866-579-7172 to start from the very beginning.
  • The next efficient way to seek support from Netflix would be to have a live-chat at https://contactus.netflix.com/help. You may expect a reply from Netflix within 5 mins after commencing the chat.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out Help @ help.netflix.com for the same. The average time taken to fix a user issue is 3 hours.
  • Unfortunately, Netflix doesn't offer an email support feature at this time. However, you may hear from Netflix about the same in the coming years.

Calling Netflix Customer Support

There are a variety of reasons for users to call Netflix, some of them include:

  • Monthly Billing concerns
  • Technical assistance in streaming video and surfing website
  • Overall service issues
  • Changing or ending subscriptions packages

Tips to ensure an effective call with Netflix

You can ensure a productive call with Netflix and get your issues resolved in no time with the following tips:

  • Have everything beforehand; your username, credit or debit card details, or billing error documents before calling customer care.
  • In case of technical issues, make sure you use a second device while calling the representative so you can resolve the issue together and faster.
  • Open your notepad or have a pen and paper in front before calling the representative. You may need to write details, confirmation number, or request IDs while on a call with support staff. In longer runs and frequent calls, it will be surely helpful.

User Reaction To Calling Netflix Customer Service

Netflix generally ensures user-friendly customer assistance and quick resolution. As per reviews of thousands of users, Netflix offers a quality customer experience. Most consumers are satisfied with the level of Netflix's chat and call support. However, wait times at Netflix are generally higher but it is normal for an industry giant like Netflix.

Issues resolved by Netflix Customer Service Representative

The issues resolved by a Netflix Customer Service Representative are mostly technical or correcting billing statements. Other issues include resetting hacked accounts, canceling, and ending subscriptions.

What Cannot Be Resolved by Phone with Netflix Customer Service?

Netflix Support can't help you with issues related to streaming devices, Internet connectivity, or equipment failure.

To resolve streaming device issues, you can ask for support from your cable operator or Internet provider. Moreover, you may also face delivery difficulties and may contact the nearest post office for the same.

Netflix's call Unsuccessful? Follow the steps ahead

There may be cases where your call may drop or the issue persists, don't worry. There still are options:

  • Make notes in your call with the representative. In case the call hangs up, go through the notes and then, re-contact customer support. The information jotted may help the person on the other side to get your concern easily and help your issue resolve, little earlier.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Netflix also offers live chat service for users who didn't have a productive call earlier. Through the live chat option, you have the advantage of recording chat transcripts, useful in quick resolution of your case.
  • Finally, if you'd like to skip the wait and speak with an expert, 6ya can connect you with a Netflix Expert in seconds!

Contacting Netflix support or customer service

Netflix customer support and customer service can be contacted via phone, email, and chat. Like most companies, Netflix uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Netflix customer support agents receive basic training to support Netflix products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Netflix support agents have templated and scripted answers to common questions. If Netflix agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Netflix can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Netflix uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Netflix?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Netflix, 6YA Experts are independent contractors who do not have any access to Netflix customer information or purchases.

While 6YA Experts can provide effective help on any Netflix product or service, they do not have access to your Netflix account and can’t assist with billing, or any non technical issue you have with Netflix.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Netflix agents.

What is 6YA’s relationship with Netflix?

6YA and Netflix are not related. While 6YA Experts can provide help and support on most Netflix products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Netflix!

6ya Experts have helped thousands of users with Netflix issues

Talk to an Expert in seconds!

10 Netflix Experts are online

Netflix Contact Info

Netflix Phone Number Netflix Email Support Netflix on Social Media Netflix Customer Service Netflix General Contact Info

Netflix Phone Numbers

Customer Service: 800-585-8131

New Customers: 866-579-7172

Member Services: 888-357-1516

Customer Service: 866-579-7115

Customer Service: 844-505-2993

Customer Service: +61 180-038-3368

Customer Service: +44 800-096-8879

Similar Company Phone Numbers

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10 Netflix Experts are online
10 Netflix Experts are online
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