Everything you need to know about Contacting Kiwi
Kiwi is an online travel tech company offering flights, trains, hotel packages, and rental cars at an affordable price. With a humongous customer base, Kiwi receives many customer support requests daily.
Best methods to contact Kiwi
Kiwi offers limited means of customer support. Users can follow the given link to start a live chat with one of the reps: https://www.kiwi.com/us/
Calling Kiwi customer service
Reasons for people to call Kiwi customer support:
- Finding/changing a reservation
- Flight details
- Refunding charge
- Special requests
Tips for calling Kiwi customer service
For an effective and productive call with Kiwi, follow the steps below:
- Keep the necessary documents with you. Have your billing copies, travel details, or any form of communication for reference.
- Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent.
- Take notes during the conversation. You may want to refer to these later on.
Customer reactions to calling Kiwi customer service
Most customers were dissatisfied with the customer service. They were never issued refunds for flights canceled in the pandemic. Users also reported unsupportive and under-trained reps.
Issues resolved by Kiwi customer service
- Refund issues
- Special request such as wheelchair
- Changing booking
- Inquiries regarding missed flights
Call with Kiwi unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. Try other options:
- Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
- Seek advice from social media users and Kiwi experts through their official Twitter and Facebook handles. You can put your questions over there and someone might help resolve your issue.
Contacting kiwi.com support or customer service
kiwi.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, kiwi.com uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. kiwi.com customer support agents receive basic training to support kiwi.com products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, kiwi.com support agents have templated and scripted answers to common questions. If kiwi.com
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since kiwi.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, kiwi.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from kiwi.com?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
kiwi.com, 6YA Experts are independent contractors who do not have any access to kiwi.com customer information or purchases.
While 6YA Experts can provide effective help on any kiwi.com product or service, they do not have access to your kiwi.com account and
can’t assist with billing, or any non technical issue you have with kiwi.com.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from kiwi.com
What is 6YA’s relationship with kiwi.com?
6YA and kiwi.com are not related. While 6YA Experts can provide help and support on most kiwi.com products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.