Top Reasons
17%
Request for Information
15%
Payments and Charges
12%
Activation/Cancellation
10%
Product/Service
46%
Other
Customer service
Top Reasons
17%
Request for Information
15%
Payments and Charges
12%
Activation/Cancellation
10%
Product/Service
46%
Other
Phone Info | Details |
Phone number to dial | 877-800-3177 |
Call-back avaliable | NO |
Call picked up by a real person | YES |
Department you're calling | Customer service |
Call center hours | Mon-Fri 6am-5pm, Sat-Sun 7am-4pm MST |
Best time to dial | 1:30pm |
Average wait | 2 minutes |
Alternate methods | phone, web, chat |
Contact Information | Average Wait Time Avg. Wait Time |
Moving & Address Change Concierge 877-318-2092 | N/A |
Deals & Packages Concierge 888-858-0822 | N/A |
New Customer Concierge 888-715-3291 | N/A |
Customer Service 866-786-8474 | N/A |
Headquarters 303-963-7200 | N/A |
Media 303-963-8384 | N/A |
customerservice@homeadvisor.com customerservice@homeadvisor.com | N/A |
customersolutions@homeadvisor.com customersolutions@homeadvisor.com | N/A |
emailus@homeadvisor.com emailus@homeadvisor.com | N/A |
dmcacopyrightnotice@homeadvisor.com dmcacopyrightnotice@homeadvisor.com | N/A |
nevadaprivacy@homeadvisor.com nevadaprivacy@homeadvisor.com | N/A |
privacyofficer@homeadvisor.com privacyofficer@homeadvisor.com | N/A |
sb27request@homeadvisor.com sb27request@homeadvisor.com | N/A |
access@homeadvisor.com access@homeadvisor.com | N/A |
delete@homeadvisor.com delete@homeadvisor.com | N/A |
optoutdirectmail@homeadvisor.com optoutdirectmail@homeadvisor.com | N/A |
publicrelations@homeadvisor.com publicrelations@homeadvisor.com | N/A |
partnerships@homeadvisor.com partnerships@homeadvisor.com | N/A |
Moving & Address Change Concierge: 877-318-2092
Deals & Packages Concierge: 888-858-0822
New Customer Concierge: 888-715-3291
Customer Service: 866-786-8474
Headquarters: 303-963-7200
Media: 303-963-8384
HomeAdvisor customer support and customer service can be contacted via phone, email, and chat. Like most companies, HomeAdvisor uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. HomeAdvisor customer support agents receive basic training to support HomeAdvisor products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, HomeAdvisor support agents have templated and scripted answers to common questions. If HomeAdvisor agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since HomeAdvisor can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, HomeAdvisor uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike HomeAdvisor, 6YA Experts are independent contractors who do not have any access to HomeAdvisor customer information or purchases.
While 6YA Experts can provide effective help on any HomeAdvisor product or service, they do not have access to your HomeAdvisor account and can’t assist with billing, or any non technical issue you have with HomeAdvisor.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from HomeAdvisor agents.
6YA and HomeAdvisor are not related. While 6YA Experts can provide help and support on most HomeAdvisor products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with HomeAdvisor issues
Moving & Address Change Concierge: 877-318-2092
Deals & Packages Concierge: 888-858-0822
New Customer Concierge: 888-715-3291
Customer Service: 866-786-8474
Headquarters: 303-963-7200
Media: 303-963-8384