ADT Phone Number

800-280-6946

Customer Service

Contact Number

33mins

Average Wait Time

on hold with ADT

Alternative ADT Contact Methods

54hours
Avg. Response Time by Email
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38hours
Avg. Response Time on Twitter
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33mins
Avg. Wait for New Customers
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No Wait
Avg. Response Time on 6ya
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How Effective is ADT Customer Service?

Issues Resolved
N/A
How often ADT resolves issues
N/A
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Avg. Call Duration
N/A
How long it takes ADT to resolve
N/A
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Reasons customers like you called recently

12 May, 2021
16 Apr, 2021
15 Apr, 2021
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25 Mar, 2021
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16 Mar, 2021

ADT: 800-280-6946 Information

Phone Info Details
Phone number to dial 800-280-6946
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 9:30am
Average wait 33 minutes
Alternate methods phone, twitter, web, email

More ADT Contact Information

Contact Information Average Wait Time Avg. Wait Time

New Customer Concierge

888-715-3291

1 minutes

Moving & Address Change Concierge

877-318-2092

1 minutes

Deals & Packages Concierge

888-858-0822

1 minutes

New Customers

844-203-7365

1 minutes

ADT Contact Info

Phone Number: 800-280-6946

Email Support: customercare@adt.com

Twitter: @askADT

Facebook:

ADT Phone Numbers

New Customer Concierge: 888-715-3291

Moving & Address Change Concierge: 877-318-2092

Deals & Packages Concierge: 888-858-0822

New Customers: 844-203-7365

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Contacting ADT support or customer service

ADT customer support and customer service can be contacted via phone, email, and chat. Like most companies, ADT uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. ADT customer support agents receive basic training to support ADT products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, ADT support agents have templated and scripted answers to common questions. If ADT agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since ADT can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, ADT uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from ADT?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike ADT, 6YA Experts are independent contractors who do not have any access to ADT customer information or purchases.

While 6YA Experts can provide effective help on any ADT product or service, they do not have access to your ADT account and can’t assist with billing, or any non technical issue you have with ADT.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from ADT agents.

What is 6YA’s relationship with ADT?

6YA and ADT are not related. While 6YA Experts can provide help and support on most ADT products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact ADT!

6ya Experts have helped thousands of users with ADT issues

Talk to an ADT Expert in seconds!

17 ADT Experts are online

ADT Contact Info

Phone Number: 800-280-6946

Email Support: customercare@adt.com

Twitter: @askADT

Facebook:

ADT Phone Numbers

New Customer Concierge: 888-715-3291

Moving & Address Change Concierge: 877-318-2092

Deals & Packages Concierge: 888-858-0822

New Customers: 844-203-7365

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
17 ADT Experts are online
17 ADT Experts are online
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