12 Transcend Computers & Internet Techniciansare ready to help in seconds

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Instant Help from Transcend Computers & Internet Technicians over the Phone or Video

Average Rating
3.99 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
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Average Rating
3.99 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Talk to a Technician
How 6ya Works
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What people are saying about 6ya Experts
helped Debbie H.
She really helped me, very polite nice to talk to. She deserve a 10 if there was a ten.
5 of 5
Apr-20-2021
She really helped me, very polite nice to talk to. She deserve a 10 if there was a ten.
helped Manouchehr M.
was a nice man. wanted to help but guided me to a phone number that does not work. thanks anyway
5 of 5
Apr-20-2021
was a nice man. wanted to help but guided me to a phone number that does not work. thanks anyway
helped William H.
this lady I could set and talk to her all day she is very nice and helped me very fast .
5 of 5
Apr-20-2021
this lady I could set and talk to her all day she is very nice and helped me very fast .
helped Michael K.
Richard is the best expert at 6YA by far. I have very unique and difficult issues that I constantly deal with and Richard has never failed me one time. He is a computer God.
5 of 5
Apr-20-2021
Richard is the best expert at 6YA by far. I have very unique and difficult issues that I constantly deal with and Richard has never failed me one time. He is a computer God.
helped Michael P.
Let me know that I need a secure location for my wi fi to set up.
5 of 5
Apr-20-2021
Let me know that I need a secure location for my wi fi to set up.
Popular issues we help users with
Jan-08-2020

Contacting Transcend support or customer service

Transcend customer support and customer service can be contacted via phone, email, and chat. Like most companies, Transcend uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Transcend customer support agents receive basic training to support Transcend products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Transcend support agents have templated and scripted answers to common questions. If Transcend agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Transcend can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Transcend uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Transcend?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Transcend, 6YA Experts are independent contractors who do not have any access to Transcend customer information or purchases.

While 6YA Experts can provide effective help on any Transcend product or service, they do not have access to your Transcend account and can’t assist with billing, or any non technical issue you have with Transcend.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Transcend agents.

What is 6YA’s relationship with Transcend?

6YA and Transcend are not related. While 6YA Experts can provide help and support on most Transcend products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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