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Instant Help from Genius Computers & Internet Technicians

over the Phone or Video

Excellent Rating
4.12 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
Get Help with:
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Virus Removal
Tune-up
Tech Support
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Excellent Rating
4.12 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Talk to a Technician
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What people are saying about 6ya Experts
helped Kenneth J.
we lost connection before my issue got resolved
4 of 5
Jan-21-2021
we lost connection before my issue got resolved
helped Douglas N.
Worked hard to resolve me situation. filled me in on valuable information on ordering on line. if I need help again I hope she will be the one to help me.
5 of 5
Jan-21-2021
Worked hard to resolve me situation. filled me in on valuable information on ordering on line. if I need help again I hope she will be the one to help me.
helped Rhonda L.
Gave good information to follow up on. Thank you Joe
5 of 5
Jan-21-2021
Gave good information to follow up on. Thank you Joe
helped Arthur C.
Just didn’t get to finish call timed out and left me hanging he was the fourth tech I got because the same thing kept happing call times out you need to work on that issue
5 of 5
Jan-20-2021
Just didn’t get to finish call timed out and left me hanging he was the fourth tech I got because the same thing kept happing call times out you need to work on that issue
helped Jay G.
Thank you for your help unfortunately your other two coworkers weren't very helpful I am now resetting my computer have a great evening and a better tomorrow
5 of 5
Jan-19-2021
Thank you for your help unfortunately your other two coworkers weren't very helpful I am now resetting my computer have a great evening and a better tomorrow
Popular issues we help users with

Contacting Genius support or customer service

Genius customer support and customer service can be contacted via phone, email, and chat. Like most companies, Genius uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Genius customer support agents receive basic training to support Genius products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Genius support agents have templated and scripted answers to common questions. If Genius agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Genius can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Genius uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Genius?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Genius, 6YA Experts are independent contractors who do not have any access to Genius customer information or purchases.

While 6YA Experts can provide effective help on any Genius product or service, they do not have access to your Genius account and can’t assist with billing, or any non technical issue you have with Genius.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Genius agents.

What is 6YA’s relationship with Genius?

6YA and Genius are not related. While 6YA Experts can provide help and support on most Genius products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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