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Excellent Rating
4.37 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped Mario A.
Anand was very patient while assisting me with attempting to set up my wireless printer. We were unable to set up my printer (Brother HL-L2395DW using normal steps. Apparently 'Xfinity' requires the use of your MAC number; which I have obtained. Since we have spent over 30 minutes on this issue, I would appreciate it if Anand could call me back versus starting all over with a different analyst. Thank you in advance for your assistance.
5 of 5
Jul-13-2020
Anand was very patient while assisting me with attempting to set up my wireless printer. We were unable to set up my printer (Brother HL-L2395DW using normal steps. Apparently 'Xfinity' requires the use of your MAC number; which I have obtained. Since we have spent over 30 minutes on this issue, I would appreciate it if Anand could call me back versus starting all over with a different analyst. Thank you in advance for your assistance.
helped Jon T.
Fantastic. Give him a raise. He is amazing. Really I cannot say enough. U guys are very lucky to have him. Thank you.
5 of 5
Jul-13-2020
Fantastic. Give him a raise. He is amazing. Really I cannot say enough. U guys are very lucky to have him. Thank you.
helped Mary E.
He was GREAT in answering my questions! Gave me good advice! I was very satisfied! He get an A with double pluses! Thanks
5 of 5
Jul-13-2020
He was GREAT in answering my questions! Gave me good advice! I was very satisfied! He get an A with double pluses! Thanks
helped Bonnie J.
Thank you, Ian, for your help with my questionable "Microsoft" call. I'll try to open the link that was sent with my Varison phone - to submit that Microsoft customer service response also. Bonnie Jacobson, Longview, Washington 98632
5 of 5
Jul-13-2020
Thank you, Ian, for your help with my questionable "Microsoft" call. I'll try to open the link that was sent with my Varison phone - to submit that Microsoft customer service response also. Bonnie Jacobson, Longview, Washington 98632
helped Muktar M.
He was truthful, found the issue and told me the real problems and didn’t attempt to hide anything
5 of 5
Jul-13-2020
He was truthful, found the issue and told me the real problems and didn’t attempt to hide anything

Contacting Cisco support or customer service

Cisco customer support and customer service can be contacted via phone, email, and chat. Like most companies, Cisco uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Cisco customer support agents receive basic training to support Cisco products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Cisco support agents have templated and scripted answers to common questions. If Cisco agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Cisco can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Cisco uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Cisco?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Cisco, 6YA Experts are independent contractors who do not have any access to Cisco customer information or purchases.

While 6YA Experts can provide effective help on any Cisco product or service, they do not have access to your Cisco account and can’t assist with billing, or any non technical issue you have with Cisco.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Cisco agents.

What is 6YA’s relationship with Cisco?

6YA and Cisco are not related. While 6YA Experts can provide help and support on most Cisco products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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