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Instant Help from Apple Computers & Internet Technicians over the Phone or Video

Average Rating
3.98 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
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Average Rating
3.98 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Talk to a Technician
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What people are saying about 6ya Experts
helped Michael K.
This is definitely one of 6YA's best. Before I called 6YA, I called five other IT services and none of them could fix my problem. He solved my first problem in five minutes and then solve three more. I'm going to name my next born child after him. The best.
5 of 5
May-06-2021
This is definitely one of 6YA's best. Before I called 6YA, I called five other IT services and none of them could fix my problem. He solved my first problem in five minutes and then solve three more. I'm going to name my next born child after him. The best.
helped Rose A.
I would like to opp out. Don't want the service
5 of 5
May-06-2021
I would like to opp out. Don't want the service
helped Judith A.
Samuel was very polite and helped solve my problem. Thank you Samuel!
5 of 5
May-06-2021
Samuel was very polite and helped solve my problem. Thank you Samuel!
helped Suzanne G.
I wish I could change back to what I had but can’t without loosing my money.
5 of 5
May-06-2021
I wish I could change back to what I had but can’t without loosing my money.
helped Rich F.
trying to get in touch with coin face they took money from me gave me some more of a Direction still not looking positive
4 of 5
May-06-2021
trying to get in touch with coin face they took money from me gave me some more of a Direction still not looking positive
Popular issues we help users with
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Contacting Apple support or customer service

Apple customer support and customer service can be contacted via phone, email, and chat. Like most companies, Apple uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Apple customer support agents receive basic training to support Apple products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Apple support agents have templated and scripted answers to common questions. If Apple agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Apple can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Apple uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Apple?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Apple, 6YA Experts are independent contractors who do not have any access to Apple customer information or purchases.

While 6YA Experts can provide effective help on any Apple product or service, they do not have access to your Apple account and can’t assist with billing, or any non technical issue you have with Apple.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Apple agents.

What is 6YA’s relationship with Apple?

6YA and Apple are not related. While 6YA Experts can provide help and support on most Apple products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

13 Apple Computers & Internet Technicians are online
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