Iam trying to help my elderly neighbor. She had a battery issue and ADT sent her a new battery. The issue is the battery is installed. However: on her alert box it reads battery low. She is a widow and needs her protection. I am her power of attorney. Winona Randolph is the customer of ADT. My name is Linda Jones . My number is 931 273 1808. how can we help her? Winona number is 931 728 5652(land line). her mobile is 931 273 3597.