We just recently ordered two charge 4 fitbits. One arrived today. We were trying to sync it with little success it just told us we already have a Fitbit. We went on line with a Christine and she told us it had to be set up on phone not computer. When she checked my husband’s phone she said it wasn’t approved for a Fitbit. His Fitbit 3 was attached to his phone and it still says it is. However he ordered the new one because his old was hasn’t functioned right for several months.

asked on

19 Aug, 2020

  • 66%
    Solved this issue
  • 113min
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  • 60%
    Recommend to DIY
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