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Excellent Rating
4.59 of 5
Avoid costly repairs & resolve your issue over a short call.
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Excellent Rating
4.59 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped Jeff W.
always clear concise and willing to spend time. Excellent Tech
5 of 5
Oct-25-2020
always clear concise and willing to spend time. Excellent Tech
helped Rene W.
seemed very knowledgeable and told me exactly what to do to take care of the problem so I'm going to do it now!
5 of 5
Oct-18-2020
seemed very knowledgeable and told me exactly what to do to take care of the problem so I'm going to do it now!
helped Adam N.
Awesome dude was helpful and insightful And a good listener
5 of 5
Oct-09-2020
Awesome dude was helpful and insightful And a good listener
helped Shaun S.
really knowledgeable, we talked through several scenarios and came up with the fix which was super simple, just a blown fuse that didn't look blown
5 of 5
Oct-06-2020
really knowledgeable, we talked through several scenarios and came up with the fix which was super simple, just a blown fuse that didn't look blown
helped Stephen S.
Fast call- obviously an expert and knew our car well. Was able to answer the question and make a recommendation for me to proceed forward with a repair at the local dealership.
5 of 5
Oct-04-2020
Fast call- obviously an expert and knew our car well. Was able to answer the question and make a recommendation for me to proceed forward with a repair at the local dealership.
Popular issues we help users with
Recently my 2010 Range Rover Super Sport was in a accident. My Range Rover Backed into a aother car leaving little damage, but enough damage to take it to Range Rover's body shop. There was a dent and the back up camera wasnt working. Keep in mind that everthing else was working fine. Took the car to the Range Rover Dealershiphere on Sarasota got an estimate and took it in to get body work done. It took some time and I would and I would call to see how things were going. First they told me it was ready and I could come get it. Then they call back and say that it needed to go back to service for detailing, will be ready net day. So the next day they call me and say there was a problem with the sterio/system. As the guy was driving it back to service he noticed that the sterio wasnt working. They called me and said its no problem they need to charge it overnight. will be ready net day. So next day nothing no call nothing. have to wait till monday to see what happend. They call me monday telling me that the sterio isnt working and it would cost around $4000 to $6000 to fix!!!!!!!!!!!!!!!! what is the problem they tell me that the mother board was wet and festroyed my system! Thats a lie. There was nothing wrong with my car. when i brought it in everything was fine. now i have car that doesnt have a backup camera which they charged me$1500 for!!! i asked why they charge me for something that doesnt work and they said well its all tied together in the system. WHAT!!!!! then if you knew it wasnt going to work after i told you not to fix the sterio part of system, why did you charge me knowing it wasnt gonna work! well they said we told you about hte problem, sent you pics of motherboard etc! LIES i never got a picture and i spoke with my mechanic and he said no way that is posible. help
Sep-14-2020

Contacting Rover support or customer service

Rover customer support and customer service can be contacted via phone, email, and chat. Like most companies, Rover uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Rover customer support agents receive basic training to support Rover models and maintenance services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Rover support agents have templated and scripted answers to common questions. If Rover agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Rover can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Rover uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

Since their agents are not actual Mechanics, they are unable to provide any diagnostics or troubleshooting over the phone. Most callers to Rover customer support will be advised to schedule a visit to an authorized dealership for repair or diagnosis. Depending on your circumstances the dealership may charge you hundreds of dollars for your visit, even if your vehicle is within warranty.

How is getting help from 6YA different from Rover?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Mechanics have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real Mechanic who is getting paid to take their call.

Our Mechanics are motivated to save you money, and avoid the hassle of going to the automotive dealership. With a 6YA Mechanic you can resolve your issue in minutes, instead of waiting for hours & days for the dealer to diagnose your problem & fix it. A consultation with our Mechanic could save you hundreds of dollars in repairs. With 6YA, customers will never be recommended unnecessary repairs or expensive warranty products.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Rover agents.

What is 6YA’s relationship with Rover?

6YA and Rover are not related. While 6YA Experts can provide help and support on most Rover models, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving repair issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created that uses several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold.

We strongly believe that customers who encounter auto repair issues, should be provided help in seconds. Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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