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Instant Help from Sony Audio Repairmen

over the Phone or Video

Excellent Rating
4.48 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
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Excellent Rating
4.48 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped Sharon W.
Very friendly and knowageable Daniel gave me treat advice to my problem Thanks
5 of 5
Feb-26-2020
Very friendly and knowageable Daniel gave me treat advice to my problem Thanks
helped David D.
He did everything he could to help me outstanding work thank you!
5 of 5
Jan-31-2020
He did everything he could to help me outstanding work thank you!
helped Maria H.
Help but no help exactly...but thank you
5 of 5
Jan-30-2020
Help but no help exactly...but thank you
helped Sandra T.
For some reason I can’t receive the call. I called my cell service and they can’t find anything wrong , but I know there is . I only wanted to know if my order went through. I’ll pay the 14.99,which I was not aware of, because I did use the service. Please cancel as I can’t afford to pay 14.99 a month and not use . I ordered a bunch of Barbie stuff for my greatgranddaughter to go with her Barbie doll house.
5 of 5
Dec-30-2019
For some reason I can’t receive the call. I called my cell service and they can’t find anything wrong , but I know there is . I only wanted to know if my order went through. I’ll pay the 14.99,which I was not aware of, because I did use the service. Please cancel as I can’t afford to pay 14.99 a month and not use . I ordered a bunch of Barbie stuff for my greatgranddaughter to go with her Barbie doll house.
helped Bruce H.
Daniel explained in easy to understand language what I needed to do to resurrect my in-house speaker system, the importance of speaker polarity, and also suggested a low cost source for a replacement amplifier. I now feel able to complete my task and soon fill our new home with the joyous sounds of Christmas.
5 of 5
Dec-09-2019
Daniel explained in easy to understand language what I needed to do to resurrect my in-house speaker system, the importance of speaker polarity, and also suggested a low cost source for a replacement amplifier. I now feel able to complete my task and soon fill our new home with the joyous sounds of Christmas.

Contacting Sony support or customer service

Sony customer support and customer service can be contacted via phone, email, and chat. Like most companies, Sony uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Sony customer support agents receive basic training to support Sony products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Sony support agents have templated and scripted answers to common questions. If Sony agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Sony can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Sony uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Sony?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Sony, 6YA Experts are independent contractors who do not have any access to Sony customer information or purchases.

While 6YA Experts can provide effective help on any Sony product or service, they do not have access to your Sony account and can’t assist with billing, or any non technical issue you have with Sony.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Sony agents.

What is 6YA’s relationship with Sony?

6YA and Sony are not related. While 6YA Experts can provide help and support on most Sony products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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