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Excellent Rating
4.45 of 5
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Excellent Rating
4.45 of 5
WHY USE 6YA?
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Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped Susie H.
He was very helpful.?Im old and pretty illiterate when it comes to text stuff. He did a good job.
5 of 5
Jul-16-2020
He was very helpful.?Im old and pretty illiterate when it comes to text stuff. He did a good job.
helped Steve S.
The best! Very gentle, patient , personable understanding & didn’t make me feel like an idiot (which I am) I wish I could give him a 10 out of 5 - the best tech I ever talked to ever!
5 of 5
Jun-24-2020
The best! Very gentle, patient , personable understanding & didn’t make me feel like an idiot (which I am) I wish I could give him a 10 out of 5 - the best tech I ever talked to ever!
helped Patricia A.
Sorry at the time,i was upset.i am deeply sorry
5 of 5
Jun-21-2020
Sorry at the time,i was upset.i am deeply sorry
helped Kay R.
He was very personable and professional. Hopefully I will hear from Audible within 24 hours.
5 of 5
Jun-12-2020
He was very personable and professional. Hopefully I will hear from Audible within 24 hours.
helped Steve K.
Sabrina was terrific and patient While she was not able to solve the problem she was terrific in helping to trouble shoot. What a delight to work with. In the end, my problem was solved. Sabrina...Many thanks and continued success!
5 of 5
Jun-10-2020
Sabrina was terrific and patient While she was not able to solve the problem she was terrific in helping to trouble shoot. What a delight to work with. In the end, my problem was solved. Sabrina...Many thanks and continued success!

Contacting Altec Lansing support or customer service

Altec Lansing customer support and customer service can be contacted via phone, email, and chat. Like most companies, Altec Lansing uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Altec Lansing customer support agents receive basic training to support Altec Lansing products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Altec Lansing support agents have templated and scripted answers to common questions. If Altec Lansing agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Altec Lansing can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Altec Lansing uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Altec Lansing?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Altec Lansing, 6YA Experts are independent contractors who do not have any access to Altec Lansing customer information or purchases.

While 6YA Experts can provide effective help on any Altec Lansing product or service, they do not have access to your Altec Lansing account and can’t assist with billing, or any non technical issue you have with Altec Lansing.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Altec Lansing agents.

What is 6YA’s relationship with Altec Lansing?

6YA and Altec Lansing are not related. While 6YA Experts can provide help and support on most Altec Lansing products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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